Katie Tillinghast
Anaheim,CA
Summary
U.S. Navy Veteran with extensive experience as a Logistics Specialist, skilled in managing complex operations and optimizing supply chains. Proven ability to thrive in high-pressure environments, resolve challenges efficiently, and maintain a focus on operational excellence, safety, and quality. Certified trainer with experience developing and training the front desk team to enhance customer service standards and streamline operational processes. Strong emphasis on collaboration, adaptability, and a commitment to driving organizational success. Seeking a full-time opportunity to advance career, apply expertise, and contribute to a dynamic, results-driven environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Guest Experience Expert
JW Anaheim Resort- Marriott
07.2023 - Current
- Enhanced guest satisfaction by addressing and resolving concerns promptly and professionally.
- Streamlined check-in process for improved efficiency and reduced wait times.
- Trained new team members on company policies and procedures, fostering a culture of excellence in customer service delivery.
- Participated in regular team meetings to discuss best practices or address challenges encountered during daily operations, fostering a strong sense of teamwork and collaboration.
- Successfully contributed over $50,000 in upsells and additional revenue to the front office team through strategic sales efforts and customer relationship management.
Logistics Specialist
US Navy
12.2017 - 11.2022
- Provided customers with status updates for tracked packages
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting100% end-user satisfaction
- Worked with customers to integrate processes and correct issues
- Completed inventory transactions and processing with computer system and mobile technology
Front Desk Representative
24 Hour Fitness
01.2017 - 07.2017
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Managed approximately 50 incoming calls and questions per day from customers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification
Shift Leader/Cashier
Pizza Project
01.2014 - 02.2016
- Collected and authorized payments of guests
- Worked closely with shift manager to solve problems and handle customer concerns
- Adapted to operational needs, taking on different roles to support workflow
Education
Associate of Arts - Childhood Adolescent Development
Santiago Canyon College
Orange, CA12-2024
Skills
- Critical thinking
- Customer care
- Typing Proficiency
- Team Development
- Social perceptiveness
- Hard-working
- Team Player driven
- Upselling strategies
- Exceptional communication
Accomplishments
- Collaborated with my team of 25 in the development of our front office upsell program.
- Received an honorable discharge from the US Navy.
- Awarded honor roll for 2 years in a row.
- U.S. Veteran.
Certification
Adult and Pediatric First Aid/CPR/AED Training- March3rd,2023/March3rd,2025
Timeline
Guest Experience Expert
JW Anaheim Resort- Marriott
07.2023 - Current
Logistics Specialist
US Navy
12.2017 - 11.2022
Front Desk Representative
24 Hour Fitness
01.2017 - 07.2017
Shift Leader/Cashier
Pizza Project
01.2014 - 02.2016
Adult and Pediatric First Aid/CPR/AED Training- March3rd,2023/March3rd,2025
Associate of Arts - Childhood Adolescent Development
Santiago Canyon College
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