Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Taylor

London,ON

Summary

Outgoing and experienced server with a strong understanding of hospitality and food and beverage industries. Dedicated to delivering best-in-class customer service and dining experiences. I have an outstanding history of handling busy restaurants with excellent service and am a flexible, easy-going professional offering several years of experience as a server.

Overview

7
7
years of professional experience

Work History

Event Server

NeXT
Ottawa, Ontario
03.2023 - 08.2024
  • Worked within a team to organize, clean and set up for events such as weddings, celebrations of life, birthdays, anniversaries...etc.
  • Served canapes, cocktails and four-course meals for events ranging in size up to 160 people.
  • Was in charge of handling the allergies and meal accommodations for events, making sure that people with allergies were receiving meals that were safe for them.
  • Trained new employees on best practices for how to deliver an outstanding guest experience, handle problems as they arise, and comply with restaurant standards.
  • Worked for up to 12 hours on my feet, led my team through the event ensuring they stayed motivated and focused on the guest experience, dealt with customer conflicts and cut off guests as needed.
  • Worked closely with the owners, the other servers, the chefs and the back of house staff to have a smooth service.

Small Business Insurance Consultant/ Trainer

Cowan Insurance Group
Ottawa, ON
02.2023 - 08.2024
  • Acted as the liaison between policyholders and underwriters to match client's needs with appropriate coverages.
  • Developed and implemented new hire training plans for employees.
  • Provided exceptional customer service to my clients and built strong working relationships with them.
  • Navigated a variety of software to document conversations, bill transactions, process renewals and endorsements, and for accounting/ record-keeping purposes.
  • Multi-tasked between dozens of client accounts, insurers, and tasks per day, prioritizing tasks based on their urgency and deadline.
  • Used exceptional communication and problem-solving skills to solve problems, recommend coverages, and build relationships.

Supervisor

TD Insurance
Dieppe, NB
10.2021 - 02.2023
  • Combined superior customer service skills and empathy with analytical problem-solving skills to solve complex problems and follow up with clients regarding the solutions.
  • Trained new hires by listening to and reviewing their calls, providing real time help, and hosting presentations to further their learning.

Front End Sales Supervisor

Your Independent Grocer
Sackville, NB
04.2017 - 10.2021
  • Served customers by providing efficient and friendly service and solving problems that arose.
  • Opened and closed the store as well as maintained important files, and ran reports.
  • Supervised the front end by running and completing online orders, serving customers with a POS systems, and overseeing front-end employees.

Education

Bachelor of Arts - Psychology

Mount Allison University
Sackville, NB
04.2021

Skills

  • Smart Serve Licensed
  • Confident using POS systems, processing payments, closing bills, and cashing out guests
  • Experienced with working long shifts on my feet in busy restaurants
  • Provides an exceptional customer experience, as evidenced by more than 10 years in customer service and almost 2 as a server
  • Easy-going, flexible team player who understands the nature of the hospitality business
  • Prioritizes keeping a clean and organized work environment
  • Personable professional who is great at quickly building rapport with guests and loves interacting with children
  • Non-judgemental, friendly and outgoing Loves working with all kinds of people and knows how to deal with difficult guests and situations
  • Pro-active problem-solving with strong interpersonal skills
  • Experienced with organizing, setting up, decorating, serving and taking down/cleaning after events

Timeline

Event Server

NeXT
03.2023 - 08.2024

Small Business Insurance Consultant/ Trainer

Cowan Insurance Group
02.2023 - 08.2024

Supervisor

TD Insurance
10.2021 - 02.2023

Front End Sales Supervisor

Your Independent Grocer
04.2017 - 10.2021

Bachelor of Arts - Psychology

Mount Allison University

Similar Profiles

CREATE PROFILE
Katie Taylor