KATIE SWERY
Reston,Va
Summary
Energetic and customer-focused retail associate with experience in sales, cash handling, and store organization. Strong ability to build customer relationships, enhance the shopping experience, and drive sales. Bilingual in English and French. Skilled in communication, problem-solving, and conflict resolution. Seeking a dynamic retail role where I can contribute to a team-driven environment and exceed customer expectations.
Overview
6
6
years of professional experience
Work History
Sales Associate
Francesca's Boutique
01.2022 - 01.2023
- Assisted customers with product selection, styling advice, and personalized shopping experiences.
- Processed cash, credit card transactions, returns, and exchanges following store policies.
- Maintained store organization, restocked merchandise, and followed visual merchandising guidelines.
- Engaged customers to drive sales and encourage repeat business through excellent service.
Lifeguard
Reston Association
Reston, Va
01.2021 - 08.2024
- Provided excellent customer service by ensuring the safety and satisfaction of all pool patrons.
- Communicated and enforced pool regulations while assisting guests with inquiries and concerns.
- Developed quick decision-making skills and teamwork in a fast-paced environment.
Pool Desk Attendant
Reston Association
Reston, Va
01.2019 - 01.2021
- Served as the first point of contact for guests, answering inquiries and managing customer requests.
- Handled phone calls, scheduled appointments, and maintained front desk organization.
- Ensured a welcoming and friendly environment while facilitating smooth guest experiences.
Education
Bachelor of Arts - Anthropology
Concordia University
Montreal, QC01.2027
High School Diploma -
Herndon High School
01.2023
Skills
- Customer Service & Sales
- Cash Handling & POS Systems
- Visual Merchandising & Inventory Management
- Strong Communication & Conflict Resolution
- Bilingual: English & French
- CPR/First Aid Certified
Additional Information
- Strong ability to multitask in fast-paced environments.
- Passion for delivering excellent customer experiences.
- Highly adaptable and goal-oriented.
Timeline
Sales Associate
Francesca's Boutique
01.2022 - 01.2023
Lifeguard
Reston Association
01.2021 - 08.2024
Pool Desk Attendant
Reston Association
01.2019 - 01.2021
High School Diploma -
Herndon High School
Bachelor of Arts - Anthropology
Concordia University
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