Kimberly Swanson
Patient Services Specialist
Sacramento
Summary
Experienced Patient Service Representative specializing in front-office operations and healthcare data integrity. Skilled in patient scheduling, insurance verification, and maintaining accurate electronic health records. Drives process enhancement through effective communication and collaboration, ensuring accuracy and efficiency in patient and provider interactions.
Overview
20
20
years of professional experience
Work History
Patient Service Representative, Temporary
Heart & Vascular Associates
Sierra Vista
02.2026 - 05.2026
- Managed patient scheduling and appointment confirmations for multiple healthcare providers.
- Coordinated insurance verification and authorization processes for patient procedures.
- Maintained accurate patient records in electronic health record systems.
- Assisted patients with check-in and check-out procedures efficiently.
- Collaborated with clinical staff to ensure smooth patient flow during visits.
- Maintained accurate patient information in electronic health record systems daily.
- Maintained accurate documentation of patient care activities within the EMR system.
Quality Analysis Specialist
Symplr
01.2024 - 10.2025
- Conducted comprehensive quality analysis of healthcare provider data to ensure accuracy and compliance.
- Managed quality-related data, generating reports that facilitated informed decision-making.
- Collaborated with cross-functional teams to identify and resolve data discrepancies.
- Ensured database integrity for over 5,000 healthcare providers, maintaining high standards.
- Provided support via chat, phone, and email, troubleshooting quality issues effectively.
- Assisted leadership in refining quality assurance processes for enhanced efficiency.
- Participated in technical training and workshops to expand skill set and knowledge.
- Developed and maintained documentation for quality assurance procedures.
Data Entry
Symplr
12.2022 - 01.2024
- Executed data entry tasks into multiple databases as instructed.
- Reviewed medical records to verify accuracy of data entries.
- Maintained customer engagement databases, ensuring precise data input.
- Compiled and organized documents for efficient data entry processes.
- Trained new employees on effective data entry techniques and procedures.
- Assisted in troubleshooting issues related to data entry operations.
Digital Artist/Volunteer Wildlife Rehabber
Self, Charitable
10.2010 - 11.2021
- Produced designs for websites, product graphics, web logos, social media graphics, and banners.
- Designed independent graphic designs using various software technologies.
- Developed creative solutions that drove engagement with published content.
- Created digital artwork for client projects using Adobe Photoshop, Illustrator and InDesign.
- Designed logos and promotional material for a variety of clients.
- Developed wireframes and mockups to demonstrate design ideas.
- Cleaned and maintained bird habitats and enclosures to ensure a safe, sanitary environment.
- Supported staff during intake, record-keeping, and release preparation.
- Fed and cared for infant wildlife, including foxes and bunnies.
- Answered phone calls and provided guidance to callers regarding wildlife.
- Implemented user interface designs into websites or applications.
- Analyzed customer feedback to improve existing designs.
Shift Lead
Subway
02.2007 - 01.2009
- Facilitated productive employee operations to meet business requirements.
- Enhanced operation by providing employee training and mentoring.
- Managed day-to-day financial transactions and performed cash reconciliations.
- Adhered to food safety and sanitation policies.
- Monitored employee performance and provided feedback on areas for improvement.
- Ensured that all safety protocols were followed at all times.
- Provided guidance and support to other team members as needed.
- Identified opportunities for operational improvements and communicated them to management.
Cook
Taco Bell
02.2006 - 01.2007
- Prepared and cooked menu items according to company standards.
- Operated kitchen equipment to ensure efficient food production.
- Maintained cleanliness and organization of workstations throughout shifts.
- Collaborated with team members to ensure timely service during peak hours.
- Monitored inventory levels and assisted in stock replenishment as needed.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
Education
High School Diploma -
River Valley High School
Three Oaks, MI06-2006
Skills
- EHR and EMR systems
- Project management
- Data validation and analysis
- Insurance verification
- Time management
- Healthcare compliance
- Patient scheduling
- Cross-team collaboration
- Typing 75 WPM
- Multi-channel communication
- Multi-line phone systems
- Appointment scheduling
Timeline
Patient Service Representative, Temporary
Heart & Vascular Associates
02.2026 - 05.2026
Quality Analysis Specialist
Symplr
01.2024 - 10.2025
Data Entry
Symplr
12.2022 - 01.2024
Digital Artist/Volunteer Wildlife Rehabber
Self, Charitable
10.2010 - 11.2021
Shift Lead
Subway
02.2007 - 01.2009
Cook
Taco Bell
02.2006 - 01.2007
High School Diploma -
River Valley High School