- Assisting at local animal rescue organizations
- Fundraising Events (primarily for mental health and cultural heritage)
- Creative Writing
- Studying foreign languages
Katie Sumpter
Summary
Experienced in administrative support with strong skills in written and oral communication, documentation, and recordkeeping. Passionate about providing excellent customer service during emotional and sensitive times. Adept at managing confidential information and working with tight timelines. Seeking to leverage empathetic, hardworking nature and administrative expertise to make a positive impact.
Overview
15
15
years of professional experience
Work History
At-Need Administrative Assistant
Smith's Funeral Home
01.2022 - Current
- Built and maintained relationships with families, vendors and other external contacts.
- Completed and maintained files, working with sensitive and confidential information.
- Greeted visitors and callers (operating multi-line phone system) and handled inquiries or directed them to appropriate persons.
- Resolved issues in an efficient and empathetic manner, escalating major conflicts and concerns.
- Provided administrative support to staff and management, including scheduling meetings and appointments, taking minutes, drafting and proofreading materials, and maintaining records.
Information & Bibliographic Services Page
Burlington Public Library (Central Branch)
05.2010 - 06.2014
- Received, sorted, and shelved all new and circulating library materials.
- Sanitized public work stations.
- Maintained organization and order of library shelves and public spaces.
- Assisted customers with directional questions.
- Prepared library materials for transport.
Education
Bachelor of Arts - Anthropology & Religious Studies
McMaster University
Hamilton, ON09.2022
High School Diploma -
Nelson High School
Burlington, ON01.2015
Skills
- Customer and client relations
- Written and oral communication
- Scheduling and calendar management
- Confidential document control
- Strong problem solver
- Documentation and recordkeeping
- Office administration
Interests
Timeline
At-Need Administrative Assistant
Smith's Funeral Home
01.2022 - Current
Information & Bibliographic Services Page
Burlington Public Library (Central Branch)
05.2010 - 06.2014
Bachelor of Arts - Anthropology & Religious Studies
McMaster University
High School Diploma -
Nelson High School
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