Katie Strum
Halifax,Canada
Summary
Dedicated professional with over 10 years of experience in customer-focused and administrative roles. Expertise in office management and multitasking within fast-paced environments. Strong leadership and organizational skills, with adaptability in collaborative settings. Skilled in fostering positive professional relationships and consistently achieving goals.
Overview
11
11
years of professional experience
Work History
Regional Service Agent
Allstate Insurance Company of Canada
Halifax, NS
09.2024 - Current
- Assisted clients with insurance inquiries and policy information for home and auto via phone, email, and in-person, enhancing client understanding and satisfaction.
- Conducted follow-up calls to confirm resolution of customer issues, improving overall service quality.
- Navigated multiple systems and managed consecutive customer calls with professionalism, ensuring efficient service delivery.
Office Manager
John Ross & Sons
Halifax, Canada
10.2023 - 09.2024
- Performed administrative duties for the Senior Manager such as expenses, bill payments, report preparation, purchase order tracking and filing
- Monitored and tracked inventory of office supplies and PPE, fostering strong vendor relationships to ensure timely procurement
- Cross-trained in all roles in the office; scale operator, administration, logistics coordinator
- Resolved customer inquiries or payment concerns in a timely manner while maintaining positive relationships with customers
Administrative Service Lead
John Ross & Sons
Halifax, Canada
01.2023 - 10.2023
- Supervised front counter staff to maintain high customer satisfaction levels
- Verified the accuracy of all payouts by cash, cheque or wire transfer upwards of $1,000,000 prior to payment
- Processed customer account payments by customer’s desired payment frequency upwards of $200,000
- Purchased and monitored inventory to ensure optimal stock levels
- Operated scale for accurate measurement of incoming and outgoing truck loads
Produce Manager
Loblaws
Halifax, Canada
03.2022 - 01.2023
- Managed team of 15 employees in a high-volume produce department doing more than $120,000 in business each week
- Trained and coached new team members, enhancing team readiness and performance
- Ensured compliance with workplace and food safety standards, protecting staff and customers
- Planned attractive displays, replenishing purchased items to maintain eye-catching appearance
- Facilitated communication between customers and associates, fostering a positive, collaborative atmosphere
Deli Manager
Loblaws
Halifax, Canada
07.2020 - 03.2022
- Managed team of 8 employees in high-volume deli department generating over $48,000 weekly
- Trained employees and implemented customer relations standards, improving customer satisfaction scores
- Oversaw food preparation, production, and presentation to meet quality standards and enhance customer experience
- Updated food displays and other areas to increase sales of special items
Garden Centre Operator
Loblaws
Halifax, Canada
04.2020 - 07.2020
- Maintained stock levels through weekly orders, supporting product availability for customers
- Delegated tasks to ensure quality and presentation standards were met by team
- Unloaded items from trucks using a forklift and organized incoming items from trucks with a forklift
Produce and Bakery Clerk
Loblaws
Halifax, Canada
10.2019 - 04.2020
Cash Office Clerk
No Frills
Halifax, Canada
02.2017 - 10.2019
Customer Service Representative
No Frills
Halifax, Canada
07.2015 - 02.2017
Education
Business Administration Diploma - Accounting
Nova Scotia Community College
Dartmouth, NSSkills
- Customer service
- Relationship building
- Problem resolution
- Multitasking abilities
- Effective communication
- Multisystem navigation
Timeline
Regional Service Agent
Allstate Insurance Company of Canada
09.2024 - Current
Office Manager
John Ross & Sons
10.2023 - 09.2024
Administrative Service Lead
John Ross & Sons
01.2023 - 10.2023
Produce Manager
Loblaws
03.2022 - 01.2023
Deli Manager
Loblaws
07.2020 - 03.2022
Garden Centre Operator
Loblaws
04.2020 - 07.2020
Produce and Bakery Clerk
Loblaws
10.2019 - 04.2020
Cash Office Clerk
No Frills
02.2017 - 10.2019
Customer Service Representative
No Frills
07.2015 - 02.2017
Business Administration Diploma - Accounting
Nova Scotia Community College