Katie Strum
Halifax,NS
Summary
Hardworking and motivated individual with over 10 years of experience in various customer focused roles. Well versed in the handling of cash. Solid history in not only maintaining interpersonal relationships, but in conflict resolution.
Overview
9
9
years of professional experience
Work History
Office Manager
John Ross & Sons
Halifax, NS
10.2023 - Current
- Organized, implemented and controlled procedures for office operations
- Cross-trained in all roles in the office; scale operator, administration, logistics coordinator
- Maintained control over cash management including: bank orders, bank transfers, oversight of daily reconciliations of cash registers and safe, customer payouts
- Purchased, monitored and tracked inventory on office supplies and PPE while maintaining solid relationships with vendors
- Performed administrative duties for the Senior Manager such as expenses, bill payments, report preparation, purchase order tracking and filing
- Resolved customer inquiries or payment concerns in a timely manner while maintaining positive relationships with customers
Administrative Service Lead
John Ross & Sons
Halifax, NS
01.2023 - 10.2023
- Worked directly with the Office Manager and assisted with their daily tasks
- Supervised front counter staff and ensured high customer service levels
- Paid out customer accounts by cash or cheque by their desired frequency upwards of $200,000
- Verified the accuracy of all customer payouts by cash, cheque or wire transfer upwards of $1,000,000 prior to payment
- Purchased, monitored and tracked inventory
- Operated the scale for various incoming and outgoing truck loads
Produce Manager
Loblaws
Halifax, NS
03.2022 - 01.2023
- Managed team of 15 employees in a high-volume produce department doing more than $120,000 in business each week
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers
- Replenished, rotated and culled displays several times daily
- Trained and coached new team members
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere
- Planned attractive displays, replenishing purchased items to maintain eye-catching appearance
- Regularly lifted product 50lbs or heavier throughout the full shift
Deli Manager
Loblaws
Halifax, NS
07.2020 - 03.2022
- Managed team of 8 employees in a high volume deli department doing more than $48,000 in business each week
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards
- Oversaw food preparation, production and presentation according to quality standards
- Updated food displays, cases and other customer-facing areas to increase sales of special items
- Enforced customer service standards and resolved customer problems to uphold quality service
Garden Centre Operator
Loblaws
Halifax, NS
04.2020 - 07.2020
- Delegated tasks efficiently to maintain quality and presentation with a small team
- Unloaded and organized incoming items from trucks with a forklift
- Kept product healthy through proper display and watering procedures
- Maintained stock levels through weekly orders
Produce Clerk
Loblaws
Halifax, NS
01.2020 - 04.2020
- Built displays and arranged department products to create attractive presentations, highlighting featured and seasonal items
- Stocked, rotated and faced products with attention to product quality and expiration dates
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment
- Loaded, unloaded and moved heavy products surpassing 50lbs throughout the entire shift
Bakery Clerk
Loblaws
Halifax, NS
10.2019 - 04.2020
- Arranged baked goods in attractive displays inside bakery cases to increase sales
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures
- Assisted bakery manager with coordinating product ordering, receiving and stocking
Cash Office Clerk
No Frills
Halifax, NS
02.2017 - 10.2019
- Counted and balanced cashier drawers
- Processed returned merchandise by following store return and exchange procedures
- Kept check-out area clean, organized and well-stocked to maintain standards
- Resolved customer complaints in person and by phone to ensure customer satisfaction
Customer Service Representative
No Frills
Halifax, NS
07.2015 - 02.2017
- Provided excellent customer service with each transaction
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Mentored and trained new employees on procedures and policies to maximize team performance
Education
Business Administration - Accounting
Nova Scotia Community College
04.2018
Skills
- Customer Service
- Interpersonal Relations
- Decision Making
- Office Management
- Cash Handling
- Detail Oriented
Timeline
Office Manager
John Ross & Sons
10.2023 - Current
Administrative Service Lead
John Ross & Sons
01.2023 - 10.2023
Produce Manager
Loblaws
03.2022 - 01.2023
Deli Manager
Loblaws
07.2020 - 03.2022
Garden Centre Operator
Loblaws
04.2020 - 07.2020
Produce Clerk
Loblaws
01.2020 - 04.2020
Bakery Clerk
Loblaws
10.2019 - 04.2020
Cash Office Clerk
No Frills
02.2017 - 10.2019
Customer Service Representative
No Frills
07.2015 - 02.2017
Business Administration - Accounting
Nova Scotia Community College
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