Katie Sortland
Edmonton,AB
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Warehouse Operations Manager
Transcend Coffee
Edmonton, Alberta
05.2010 - Current
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Developed comprehensive staff training program to improve employee performance and morale.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Developed safety programs to protect workers and reduce injuries.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Integrated warehouse operations with existing and new business processes.
- Created and enforced detailed organization processes to increase quality and service standards.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Organized records of vehicles, schedules and completed orders.
- Promoted brand at industry events and through ongoing networking efforts.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted research to address shipping errors and packaging mistakes.
- Reviewed established business practices and improved processes to reduce expenses.
- Developed and maintained knowledgeable and productive team of employees.
- Tracked production and quality control systems to proactively identify deficiencies.
Cafe and Roastery Manager
Transcend Coffee
Cochrane, Alberta
2005.09 - 2010.05
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
- Worked well in a team setting, providing support and guidance.
Manager
Mark's Work Wearhouse
Cochrane, Alberta
2003.01 - 2006.01
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
Diploma - Hospitality And Tourism Operations Management
Southern Alberta Institute of Technology
Calgary 09.2007 - 06.2009
Skills
Production planning
Timeline
Warehouse Operations Manager
Transcend Coffee
05.2010 - Current
Diploma - Hospitality And Tourism Operations Management
Southern Alberta Institute of Technology
09.2007 - 06.2009
Cafe and Roastery Manager
Transcend Coffee
2005.09 - 2010.05
Manager
Mark's Work Wearhouse
2003.01 - 2006.01