Overview
Work History
Education
Skills
Timeline
AccountManager
Katie Sortland

Katie Sortland

Edmonton,AB

Overview

20
20
years of professional experience
2
2
years of post-secondary education

Work History

Warehouse Operations Manager

Transcend Coffee
Edmonton, Alberta
05.2010 - Current
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Developed comprehensive staff training program to improve employee performance and morale.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Developed safety programs to protect workers and reduce injuries.
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.
  • Secured discounts from third-party logistics service providers to deliver substantial cost savings.
  • Integrated warehouse operations with existing and new business processes.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Organized records of vehicles, schedules and completed orders.
  • Promoted brand at industry events and through ongoing networking efforts.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
  • Prospected for leads to build pipeline and convert to sales opportunities.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Conducted research to address shipping errors and packaging mistakes.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Developed and maintained knowledgeable and productive team of employees.
  • Tracked production and quality control systems to proactively identify deficiencies.

Cafe and Roastery Manager

Transcend Coffee
Cochrane, Alberta
2005.09 - 2010.05
  • Organized and detail-oriented with a strong work ethic.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Proven ability to learn quickly and adapt to new situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
  • Worked well in a team setting, providing support and guidance.

Manager

Mark's Work Wearhouse
Cochrane, Alberta
2003.01 - 2006.01
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Education

Diploma - Hospitality And Tourism Operations Management

Southern Alberta Institute of Technology
Calgary
09.2007 - 06.2009

Skills

Production planning

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Timeline

Warehouse Operations Manager

Transcend Coffee
05.2010 - Current

Diploma - Hospitality And Tourism Operations Management

Southern Alberta Institute of Technology
09.2007 - 06.2009

Cafe and Roastery Manager

Transcend Coffee
2005.09 - 2010.05

Manager

Mark's Work Wearhouse
2003.01 - 2006.01

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Katie Sortland