Katie Sortland
Edmonton,AB
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Warehouse Operations Manager
Transcend Coffee
Edmonton, Alberta
05.2010 - Current
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Developed comprehensive staff training program to improve employee performance and morale.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Developed safety programs to protect workers and reduce injuries.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Integrated warehouse operations with existing and new business processes.
- Created and enforced detailed organization processes to increase quality and service standards.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Organized records of vehicles, schedules and completed orders.
- Promoted brand at industry events and through ongoing networking efforts.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted research to address shipping errors and packaging mistakes.
- Reviewed established business practices and improved processes to reduce expenses.
- Developed and maintained knowledgeable and productive team of employees.
- Tracked production and quality control systems to proactively identify deficiencies.
Cafe and Roastery Manager
Transcend Coffee
Cochrane, Alberta
2005.09 - 2010.05
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
- Worked well in a team setting, providing support and guidance.
Manager
Mark's Work Wearhouse
Cochrane, Alberta
2003.01 - 2006.01
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
Diploma - Hospitality And Tourism Operations Management
Southern Alberta Institute of Technology
Calgary 09.2007 - 06.2009
Skills
Production planning
Distribution and warehousing
Shipping and receiving
Warehouse Logistics
Staff Management
Data analysis
Forklift Operations
Proficient in Shopify, BigCommerce, MailChimp, Canva, Adobe, Quickbooks, Excel
Operations management
Carrier negotiations
Cost reduction
Documentation
Staff supervision
Timeline
Warehouse Operations Manager
Transcend Coffee
05.2010 - Current
Diploma - Hospitality And Tourism Operations Management
Southern Alberta Institute of Technology
09.2007 - 06.2009
Cafe and Roastery Manager
Transcend Coffee
2005.09 - 2010.05
Manager
Mark's Work Wearhouse
2003.01 - 2006.01