Forward-thinking Senior Manager adept at building, scaling, and managing Customer Success, Support, and Onboarding teams. Skilled at leading direct reports at a variety of skill levels to accomplish challenging objectives and become a cohesive, high-performing team. Imparts clear vision to guide growth and dedication towards outstanding results.
Recruited as an Expert Mentor for 2 local tech incubators, supporting multiple high-growth start ups to evaluate efficiency and build strong foundations. Trusted advisor and mentor to founders and C-level contributors. Public speaker and workshop host with a dedication to high energy, connection, and fun along the way!
LinkedIn recommendation from a former team leader during my time as Consulting Director at an early stage start-up:
"Katie is a legend. One of the best communicators I’ve met, she’s a gifted motivator and educator. She loves to connect individual purpose to where you’re headed professionally. She brings extensive knowledge to bear on any situation. If she doesn’t have an answer, she’ll dive deep to get it.
Katie is an outstanding manager. She thinks strategically when building systems and has great intuitive for helping her team overcome roadblocks to success. She works hard to set her team up for immediate and long-term success. I hope we have the opportunity to work together again in the future!"