Katarina Schultz
Calgary,AB
Summary
Punctual, hardworking, courteous team player with a vast background in fast-paced environments. Offers unmatched customer service and workplace focus, consistently satisfying customers with exceptional service. Maximizes slow periods by staying on top of daily chores while actively seeking opportunities to build effective relationships with customers and colleagues. Goes above and beyond, applies quick problem-solving skills, and adapts to any job condition. Previous experience and knowledge is seamlessly transferable to new work environments in a positive and effective way.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Horseback Guide/Wagon and Carriage Driver
Banff Trail Riders
2023.07 - 2024.07
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Trained new guides on company policies, procedures, and best practices, leading to consistently high-quality tours across the team.
- Developed an extensive knowledge of local history and culture, enabling the provision of accurate information and insightful commentary during tours.
- Guided groups of up to 40 people on scheduled tours.
- Established positive relationships with tour members and guests through fun and engaging conversation.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
Set Production Assistant, Covid Safety Officer
Heartland - Seasons 15-17
2020.06 - 2022.12
- Supported directors in executing their creative vision with seamless set transitions.
- Streamlined the setup and breakdown of sets by assisting with equipment transportation and storage, resulting in efficient use of production time.
- Mitigated risks associated with unpredictable weather conditions by implementing contingency plans when necessary.
- Assisted with location clean-up efforts after shoots, leaving spaces in pristine condition for future use or return to owners.
- Meet up with team at crew call in order to review safety and plan for the overall goal for the day.
- Optimized efficiency on set by swiftly addressing issues that arose during filming sessions.
Set Production Assistant
K2L Productions - Key To Love
2022.04 - 2022.06
- Anticipated potential challenges and proactively resolved them before they impacted production schedule or quality.
- Contributed to a safe working environment by adhering to industry safety guidelines and protocols.
- Accurately and quickly relayed messages to crew members on location.
- Enhanced set efficiency by ensuring all production needs were met promptly and accurately.
- Developed and maintained successful relationships with set professionals.
Lift Opertator
Norquay Ski Resort
2021.10 - 2022.04
- Learned and enforced lift rules, policies and procedures.
- Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.
- Contributed to a positive work environment by collaborating with co-workers on necessary tasks related to lift operation and maintenance.
- Improved lift safety by conducting regular maintenance checks and addressing potential hazards promptly.
- Enhanced customer satisfaction by providing timely and courteous assistance to guests using the lift services.
Receptionist Administrator
Cam Clark Ford
2019.01 - 2020.03
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security at the front entrance.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues' needs or concerns.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Laborer
LT Earth Services
2018.05 - 2018.11
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
Education
Green Certificate
Olds College
Olds, Alberta09.2017
High School Diploma -
St. Timothy Jr./Sr. High School
Cochrane, AB06.2017
Skills
- Reliability and Punctuality
- Cash Handling Accuracy
- Customer Assistance
- Safety Monitoring
- Willingness to learn
- Strong Work Ethic and Dependable
- Expert Communication
- Engaging Personality
- Cultural Sensitivity
- Growth Mindset
- Collaborative Learning
Certification
- First Aid Level C
- Banff and Kootenay National Parks Interpretive Guiding Course
Timeline
Horseback Guide/Wagon and Carriage Driver
Banff Trail Riders
2023.07 - 2024.07
Set Production Assistant
K2L Productions - Key To Love
2022.04 - 2022.06
Lift Opertator
Norquay Ski Resort
2021.10 - 2022.04
Set Production Assistant, Covid Safety Officer
Heartland - Seasons 15-17
2020.06 - 2022.12
Receptionist Administrator
Cam Clark Ford
2019.01 - 2020.03
Laborer
LT Earth Services
2018.05 - 2018.11
Green Certificate
Olds College
High School Diploma -
St. Timothy Jr./Sr. High School
- First Aid Level C
- Banff and Kootenay National Parks Interpretive Guiding Course
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