Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katie Sawicky

Hamilton,ON

Summary

A dynamic insurance leader with over 15 years of experience, driving over $3 million in savings in the last 5 years by spearheading national projects in claims, shared services, and business optimization. Renowned for enhancing operational efficiency and delivering measurable results, Katie excels in project management, process transformation, executive communication, and nationwide training and implementation initiatives.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Business Optimization Manager

01.2024 - Current
  • Focused on enhancing organizational efficiency and effectiveness.
  • Analyzing current business processes, identifying opportunities for improvement, and implementing solutions that drive operational excellence.

Senior Business Initiative Consultant

01.2017 - 01.2024
  • Leading national-level projects that span the Shared Service and Claims department to improve business processes and enhance both the employee and customer experience.
  • Skills: Project management, public speaking, executive-level project documentation, national training creation and implementation, business casing, benefit validation, and tracking.
  • Highlights:
  • 2020-2023: Process Automation (Payment Automation, HCAI, Bulk, Payment Queue)
  • 2013 and 2020: All Star winner
  • 2018: Hackathon presentation for Paperless 2.0
  • 2019-Present: Automation of Blueprint processes (EDU, ISB, Payment Automation), Lead on Rightfax, and Consult with Digital Document Solution.

Technical Claims Analyst

TD Insurance
01.2010 - 01.2017
  • Handling severe accident benefit claims, explaining benefits, and daily contact with medical providers, claimants, and legal representation to assist clients through insurance procedures.
  • Development focus in leadership and vendor management.
  • Recent Experience: National Vendor SME for Claims on paperless project, working with all lines of business on paperless project to facilitate training, ongoing troubleshooting, and monthly meetings with project management and vendor.
  • Employee Engagement:
  • Employee Engagement Committee Member (2015-Present): Leading virtual, in-person, and hybrid events, Employee Appreciation Week, Townhall presentations, Pulse Results, and action plans.
  • 2021-Current: Working with BAID and Michael Thompson team to lead all events.
  • Engagement Leadership Team (2018-2020): Managing monthly leadership and team conferences/rewards for Rosie Mastrangelo.
  • Community of Practice Co-Lead (2018-2020): Facilitating virtual, in-person, and hybrid networking and educational events with the Business Transformation teams.
  • Idea8 Expert (since 2018): Engaged Expert/Lead for Idea8s related to Paperless and Payment Optimization, reviewing suggestions, and leading ideas that warranted further review/implementation.

Education

Bachelor of Science - Athletic Therapy

University of Winnipeg
04-2008

Bachelor of Kinesiology -

Brock University
04-2005

Skills

  • Data-driven insights
  • ARIS Process Modeling
  • Cross-functional project coordination
  • Public Speaking
  • Executive project reporting
  • National training implementation
  • Business case development
  • Workflow automation
  • Employee Engagement
  • Leadership and Vendor Management

Certification

  • Lean Six Sigma Green Belt
  • ARIS Designer and Process Lead

Timeline

Business Optimization Manager

01.2024 - Current

Senior Business Initiative Consultant

01.2017 - 01.2024

Technical Claims Analyst

TD Insurance
01.2010 - 01.2017

Bachelor of Science - Athletic Therapy

University of Winnipeg

Bachelor of Kinesiology -

Brock University

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Katie Sawicky