Summary
Overview
Work History
Education
Skills
Interests
References
Timeline
Generic

Katie Santana

Winnipeg,MB

Summary

Reliable Customer Service Representative with extensive track record in a demanding client focused environment. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

FedEx Express
Winnipeg, MB
03.2021 - Current
  • Managing/Operating customer support ticket systems. Handling customer cases and complaints start to finish.
  • Developed training materials and conducted training sessions for new hires.
  • Personally oversaw/implemented the training of a newly created customer service team at a sister location.

Office Manager

Commerce Executive Centre
Winnipeg
06.2019 - 06.2021
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Provided support for executive staff members by scheduling appointments and coordinating events.
  • Displayed strong professional etiquette when handling difficult calls and face-to-face customer interaction.

Data Systems Agent

FedEx Express
Winnipeg
03.2020 - 03.2021
  • Performed report creation, cash management, and document organization for the department.
  • Prepared inventory reporting & legal paperwork for Canadian Border Security Agency on behalf of FedEx.
  • Created analytical reports for sales, inventory, and oversight, saving FedEx significant amounts of money on regulation compliance and related fees.

Education

GED -

General Education Development Certificate - 2019
Winnipeg, MB
06-2019

Skills

  • Complaint resolution
  • Helpdesk operations
  • Patient Communication
  • Programming languages CSS HTML
  • Training & Development

Interests

I enjoy oil painting, cooking and caring for animals in anyway I can. Through my company I've had the pleasure of participating in charitable efforts at local elementary schools.

References

References available upon request.

Timeline

Customer Service Representative

FedEx Express
03.2021 - Current

Data Systems Agent

FedEx Express
03.2020 - 03.2021

Office Manager

Commerce Executive Centre
06.2019 - 06.2021

GED -

General Education Development Certificate - 2019

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Katie Santana