Katie Romberg
Oceanside
Summary
Customer-focused professional with an Associate’s Degree in Business Administration and 5+ years of experience in customer service and leadership roles. Skilled in building positive client relationships, managing teams, and improving operations in fast-paced environments. Recognized for adaptability, strong communication, and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Server
Heritage Brewery & Barbecue
04.2023 - Current
- Delivered high-quality customer service in a fast-paced, high-stress environment.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold menu items and specials, increasing average ticket sales and contributing to higher revenue.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Department Supervisor
Frazier Farms
03.2018 - 01.2023
- Supervised a department team, maintaining smooth daily operations and resolving customer issues promptly.
- Increased efficiency by improving inventory tracking and vendor communication.
- Assisted in developing and implementing sales programs that boosted department performance.
- Trained and mentored staff, enhancing team productivity and customer satisfaction.
Education
Associate's Degree - Business Administration
MiraCosta College
Oceanside, CA05.2023
High School Diploma - undefined
Oceanside High School
Oceanside, CA06.2019
Skills
- Customer Service
- Communication
- Problem Solving
- Conflict Resolution
- Team Leadership
- Time Management
- Organization
- Microsoft Excel, Outlook
- Active Listening
- Detail-Oriented
- Strong Work Ethic
Timeline
Server
Heritage Brewery & Barbecue
04.2023 - Current
Department Supervisor
Frazier Farms
03.2018 - 01.2023
High School Diploma - undefined
Oceanside High School
Associate's Degree - Business Administration
MiraCosta College
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