Katie Rohrer
Sacramento
Summary
Proficient in handling money. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
8
8
years of professional experience
Work History
Shipping and Customer Service Assistant
The Good Collective
05.2024 - 03.2025
- Processed and fulfilled orders daily while maintaining other tasks and projects.
- Quality controlled and put away new jewelry shipments.
- Answered phones and took orders as well as returns.
- Answered customer questions about product availability and shipment times.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
- Collaborated with other departments to guarantee customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
Sales Associate
Hot Knots
09.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Auxiliary Clerk
North Coast Co-OP
02.2023 - 05.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Davis Foods Co Op
04.2020 - 05.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and become a member.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Cleaned and organized work area along with the front end of the store
Deli Clerk
Davis Foods Co OP
03.2018 - 09.2019
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Offered product samples to customers, generating additional sales through taste-testing.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
Courtesy Clerk
Sprouts
07.2017 - 03.2018
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Educated customers on promotions and sales.
- Helped customers by answering questions and fulfilling requests.
Education
In Progress - Liberal Arts
College of The Redwoods
Eureka High School Diploma -
Saint Francis High School
Sacramento05.2019
Skills
- Cash Handling
- Problem Solving
- Customer Service
- Reliable and Responsible
Timeline
Shipping and Customer Service Assistant
The Good Collective
05.2024 - 03.2025
Sales Associate
Hot Knots
09.2023 - 06.2024
Auxiliary Clerk
North Coast Co-OP
02.2023 - 05.2023
Cashier
Davis Foods Co Op
04.2020 - 05.2021
Deli Clerk
Davis Foods Co OP
03.2018 - 09.2019
Courtesy Clerk
Sprouts
07.2017 - 03.2018
In Progress - Liberal Arts
College of The Redwoods
High School Diploma -
Saint Francis High School
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