Katie Riley
West Sacramento
Summary
Program management professional ready for new challenges. Skilled in data analysis, project coordination, and process improvement. Known for effective team collaboration and adaptability. Strong problem-solving abilities with focus on achieving results. Reliable and responsive to changing needs.
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Program Technician II
Department Of Real Estate
09.2021 - Current
- Processed Confidential paperwork efficiently to support smooth office procedures
- Created and updated Excel spreadsheets to document and report on confidential and certified
- Contacted program applicants and obtained required enrollment information, documentation and signatures.
- Delivered high-quality results under strict deadlines by effectively prioritizing tasks and managing time efficiently.
- Increased productivity levels within department by creating easily accessible documentation outlining standard operating procedures for common tasks.
- Optimized existing programs for enhanced performance by identifying areas for improvement and implemented data-driven strategies to evaluate program effectiveness.
- Promoted a collaborative work environment by actively participating in team meetings, sharing ideas, and providing feedback on proposed solutions.
- Fostered positive relationships with external stakeholders such as vendors or consultants during collaborative projects.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Trained and supervised employees on office policies and procedures.
Program Technician
State Controllers Office
06.2021 - 09.2021
- Delivered high-quality results under strict deadlines by effectively prioritizing tasks and managing time efficiently.
- Promoted a collaborative work environment by actively participating in team meetings, sharing ideas, and providing feedback on proposed solutions.
- Used computers to generate and process automated program forms.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Maintained up-to-date knowledge of programming languages and software applications, staying current with evolving technology landscape.
- Generated detailed reports on program performance, enabling informed decision-making by management team members.
Office Assistant
Employment Development Department
03.2018 - 05.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Input data into spreadsheets and databases.
Education
No Degree - Dental Assisting
Sacramento City College
Sacramento, CASkills
- Meticulous attention to detail
- Self-starter
- Strong interpersonal skills
- Time management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Excellent communication
- Telephone and email etiquette
- Adaptability and flexibility
- Decision-making
Timeline
Program Technician II
Department Of Real Estate
09.2021 - Current
Program Technician
State Controllers Office
06.2021 - 09.2021
Office Assistant
Employment Development Department
03.2018 - 05.2021
No Degree - Dental Assisting
Sacramento City College
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