KATIE REINHOLTSEN
San Diego
Summary
Accomplished General Manager with an extensive background in hospitality. Excellent in operations management, event planning, customer service, and team leadership. Skilled at successfully planning and coordinating special, social, and corporate events. Highly adept at fostering an optimistic work environment, which leads to great customer satisfaction and relationships with clientele, vendors, and employees.
Overview
14
14
years of professional experience
Work History
General Manager
Queenstown Public House
06.2017 - 01.2025
- Managed operations efficiently of an establishment with $100,000, in weekly sales, while maintaining a high customer service standard.
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
- Lead, directed, and hired a team of 45 front of house staff and 20 back of house staff.
- Executed and organized 8-10 successful events per month-including food preparation, staffing, decoration, set up, and day-of coordination for business and personal events with upwards of 150 attendees.
- Kept close relationships with clients, vendors, and suppliers analyzing their needs, in order to bring exceptional service.
- Coordinated continuous staff development and training to ensure their knowledge is extensive and current.
- Effectively implemented new training systems and procedures that ensures the restaurant runs more productively.
Bar Manager
Queenstown Public House
02.2014 - 06.2017
- Improved customer service rankings by resolving issues quickly and accurately.
- Assisted in designing a full liquor program from initial concept to final completion.
- Purchased all liquor, wine, and beer inventory, while maintaining a profit margin throughout.
- Updated specialty cocktail menu for alternating seasonal, holiday promotions, and special events.
- Recruited, hired, and trained new members of bar staff.
Teacher
Emmaus Today Montessori
12.2014 - 06.2017
- Designed and implemented age-appropriate curriculum and incorporated latest research, while following the Montessori teaching approach.
- Developed a strong communication with parents reporting on student's development, behavior, and social progress.
- Held parent workshops to provide them with current development strategies and how to implement them at home
- Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students.
Bartender, Lead Server, & Hospitality Specialist
Gaslamp Melting Pot
08.2010 - 12.2014
- Provided guests with a prompt, superior and memorable experience.
- Created food and drink packages for all large parties and booked all parties.
- Implemented a new training program and trained new bartenders and servers on all aspects of the job, from drink preparation to building valuable customer service.
- Maintained positive work relationships with fellow staff, management, and clients.
Education
Masters - Education and Teaching Credential
Point Loma Nazarene University
05.2016
Bachelor of Science - Child and Family Development
San Diego State University
05.2014
Skills
- Operations Management
- Project Management
- Interpersonal Skills
- Events logistics management
- Customer Relationships
- Expense Control
- Team leadership and supervision
- Staff Training and Development
- Problem Resolution
- Multitasking and organization
Proficiencies
- Toast POS
- Microsoft Excel
- Microsoft Word
- Quickbooks
- Canva
Timeline
General Manager
Queenstown Public House
06.2017 - 01.2025
Teacher
Emmaus Today Montessori
12.2014 - 06.2017
Bar Manager
Queenstown Public House
02.2014 - 06.2017
Bartender, Lead Server, & Hospitality Specialist
Gaslamp Melting Pot
08.2010 - 12.2014
Bachelor of Science - Child and Family Development
San Diego State University
Masters - Education and Teaching Credential
Point Loma Nazarene University
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