Summary
Overview
Work History
Education
Skills
Languages
Extra Courses
Timeline
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Katie Rainer

Innisfil

Summary

Dynamic and results-oriented professional with extensive experience at Southlake Regional Health Centre, adept in multitasking, organization, and providing exceptional customer service. Proven leadership in enhancing operational workflows and improving team productivity by over 30%. Skilled in data entry and fostering collaborative environments, I excel in fast-paced settings, driving projects to successful completion.

Overview

17
17
years of professional experience

Work History

Coordinator

Southlake Regional Health Centre
11.2023 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Maintain schedules for staff, orientation schedules for new staff
  • Interview new candidates for hire
  • Maintains policies and procedures in the department
  • Implements new projects within the department

Administrative Assistant

Southlake Regional Health Centre
04.2019 - 11.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Processed new patient referrals in a timely manner.
  • Ordering and creating education materials.

Professional Resource

Southlake Regional Health Centre
01.2016 - 04.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Training new staff in OR bookings and chart preparation.
  • Training new administrative staff on OR booking portal Novari.
  • Reporting Colonoscopy data to Cancer Care Ontario
  • Reporting Vascular Surgery data to CorHealth Ontario
  • Reporting and maintain surgical wait time data.

Unit Clerk

Southlake Regional Health Centre
09.2008 - 09.2014
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Answered multi-line telephone system, provided information, and directed calls.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Prepared admissions charts and scanned records.

Patient Scheduler

Southlake Regional Health Centre
11.2007 - 09.2008
  • Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
  • Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
  • Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.

Education

Medical Office Administration

Georgian College of Applied Arts And Technology
Barrie, None

Pre Health Sciences

Georgian College of Applied Arts And Technology
Barrie, None

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Reliable
  • Efficient in time management

Languages

English
Elementary

Extra Courses

"Getting things Done" A course in best practice skills for achieving less stress and more productivity.

"Managing in a Unionized Setting" A course in best practice skills for managing in a unionized enviornment.


Timeline

Coordinator

Southlake Regional Health Centre
11.2023 - Current

Administrative Assistant

Southlake Regional Health Centre
04.2019 - 11.2023

Professional Resource

Southlake Regional Health Centre
01.2016 - 04.2019

Unit Clerk

Southlake Regional Health Centre
09.2008 - 09.2014

Patient Scheduler

Southlake Regional Health Centre
11.2007 - 09.2008

Medical Office Administration

Georgian College of Applied Arts And Technology

Pre Health Sciences

Georgian College of Applied Arts And Technology

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Katie Rainer