Summary
Overview
Work History
Skills
Languages
Timeline
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Katie Pringle

Hamilton,Canada

Summary

Dynamic retail leader with expertise in optimizing inventory management, enhancing team productivity, and cultivating vendor relationships to support sales objectives. Proven track record in driving customer engagement and improving operational efficiency in high-volume settings. Eager to leverage skills in leadership, merchandising, and customer service to excel as a Store Manager.

Overview

17
17
years of professional experience

Work History

Store Manager

Cakeworthy
08.2023 - Current
  • Directed daily operations, ensuring compliance with health and safety regulations while optimizing inventory management through effective use of POS systems.
  • Implemented staff training programs that enhanced team productivity and service quality, fostering a customer-centric environment in a high-volume retail setting.
  • Analyzed sales data to identify trends, develop promotional strategies, and adjust merchandise displays to maximize product visibility and customer engagement.
  • Streamlined scheduling processes to ensure optimal workforce alignment during peak hours, resulting in improved customer service and operational efficiency.
  • Cultivated relationships with vendors to negotiate favorable terms and maintain consistent stock levels of high-demand products, supporting sales initiatives effectively.
  • Conducted regular performance evaluations and provided constructive feedback to team members, promoting professional development and improving retention rates within the store workforce.
  • Provided leadership and motivation to team members to increase productivity and efficiency within the store.
  • Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
  • Interviewed and hired prospective employees according to team needs.
  • Solved problems and resolved conflicts for team members and customers.
  • Mentored new employees on store policies and procedures while providing guidance and support in their roles.
  • Created weekly work schedules to meet staffing needs while controlling labor costs.

Assistant Manager

Cakeworthy
10.2022 - 08.2023


  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Streamlined inventory management processes to optimize stock levels and reduce waste, ensuring compliance with food safety regulations.
  • Implemented training programs for staff on customer service best practices, enhancing team performance and guest satisfaction in a fast-paced retail environment.
  • Coordinated daily operations, including scheduling shifts and overseeing front-of-house and back-of-house activities to maintain workflow efficiency.
  • Mentored junior team members in best practices for merchandising and promotional strategies, driving sales growth through effective product placement techniques.
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.

Team Lead

The Body Shop
02.2018 - 10.2022
  • Led a high-performing team to achieve sales targets through effective training and performance management strategies.
  • Implemented customer engagement initiatives that enhanced the in-store experience and fostered brand loyalty.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Managed inventory control processes utilizing POS software to optimize stock levels and reduce shrinkage.
  • Oversaw cash handling procedures, ensuring accuracy in transactions while minimizing discrepancies during audits.
  • Supervised the daily work of staff to ensure work prioritization and quality.
  • Mentored and coached team members to ensure successful performance.
  • Delegated tasks to team members according to project requirements and employee strengths.

Customer Consultant

The Body Shop
10.2018 - 10.2019
  • Delivered exceptional customer service by utilizing product knowledge to assist customers in selecting appropriate skincare and beauty products.
  • Conducted thorough product demonstrations and consultations, educating customers on ingredient benefits and application techniques.
  • Managed inventory levels through regular stock assessments, ensuring timely replenishment of popular products to meet customer demand.
  • Utilized point-of-sale (POS) systems for processing transactions efficiently while maintaining accurate financial records and cash handling procedures.
  • Participated in training sessions designed to enhance knowledge base related to product lines and services offered.
  • Utilized active listening skills to understand customer needs and provide appropriate solutions.
  • Demonstrated the ability to work independently or as part of a team to achieve organizational objectives.

Co-owner

K&J Housekeeping Services
01.2009 - 12.2017
  • Developed and implemented operational procedures to enhance service delivery efficiency across multiple client sites.
  • Oversaw inventory management systems for cleaning supplies, ensuring compliance with industry standards and reducing waste.
  • Established client communication protocols to address service issues promptly, fostering positive relationships and customer satisfaction.
  • Conducted regular quality assurance audits to maintain high standards of cleanliness and adherence to health regulations.
  • Established and maintained business relationships with local suppliers.

Sales Associate

Bikini Bay
08.2014 - 10.2016
  • Delivered exceptional customer service by engaging with clients to assess needs and recommend products, enhancing overall shopping experience.
  • Implemented visual merchandising standards to create appealing product displays, driving customer interest and maximizing sales opportunities.
  • Operated and maintained POS systems to accurately process transactions and manage inventory levels, ensuring seamless sales operations.
  • Collaborated with management to develop promotional strategies that aligned with seasonal trends, increasing foot traffic and enhancing brand visibility.
  • Greeted customers warmly and offered assistance.
  • Helped customers find and select products.
  • Kept work area clean, organized and free of clutter at all times.
  • Performed cleaning tasks, keeping store neat and organized.
  • Organized merchandise displays to promote higher levels of customer engagement.
  • Engaged with guests to understand and anticipate customer service needs.
  • Built relationships with potential customers by providing helpful advice on product selection.
  • Opened and closed cash registers, balanced cash drawers, and made deposits.
  • Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers.

Assistant Manager

The Face Shop
05.2014 - 08.2014
  • Led cross-functional teams to implement operational efficiencies, enhancing service delivery in a fast-paced retail environment.
  • Developed and executed training programs for staff, improving customer engagement and product knowledge across multiple departments.
  • Streamlined inventory management processes through the use of advanced POS software, reducing discrepancies and optimizing stock levels.
  • Coordinated daily shift schedules, ensuring optimal staffing levels to meet peak customer demand while maintaining labor cost controls.
  • Conducted regular performance evaluations and provided mentorship to junior staff, fostering a culture of continuous improvement and accountability.
  • Collaborated with marketing teams to launch promotional campaigns, successfully driving foot traffic and increasing overall sales revenue.
  • Analyzed customer feedback data to identify trends and implement service improvements, enhancing overall guest satisfaction rates in the dining experience.
  • Helped oversee the daily operations of the store, managing staff and inventory.
  • Resolved customer complaints and handled refunds and returns to promote satisfaction.
  • Coached and mentored new employees on company policies and procedures.

Key Holder

Fruits and Passion
01.2009 - 05.2014
  • Oversaw daily operations by managing inventory levels, ensuring product availability, and maintaining visual merchandising standards.
  • Trained and mentored team members on customer service excellence and product knowledge to enhance team performance and customer satisfaction.
  • Utilized POS systems to process transactions efficiently while maintaining accurate cash handling procedures during shifts.
  • Organized merchandise displays to ensure accurate pricing and attractive presentation of products.
  • Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests.
  • Met company standards with regards to merchandising, visual presentation, and housekeeping.
  • Led by example on sales floor, achieving individual sales goals.
  • Delivered exceptional customer service by responding to customer inquiries in a timely manner.
  • Reconciled cash drawers at end of shift and reported any discrepancies to upper management immediately.
  • Offered product suggestions that complemented customer selections.

Skills

  • Leadership
  • Organizational Skills
  • Administrative Experience
  • Store Management Experience
  • Merchandising
  • Retail Sales
  • Training & Development
  • Quality Assurance
  • Pricing
  • Management
  • Team Management
  • Interviewing
  • Retail Management
  • Planograms
  • Cash Handling

Languages

English

Timeline

Store Manager

Cakeworthy
08.2023 - Current

Assistant Manager

Cakeworthy
10.2022 - 08.2023

Customer Consultant

The Body Shop
10.2018 - 10.2019

Team Lead

The Body Shop
02.2018 - 10.2022

Sales Associate

Bikini Bay
08.2014 - 10.2016

Assistant Manager

The Face Shop
05.2014 - 08.2014

Co-owner

K&J Housekeeping Services
01.2009 - 12.2017

Key Holder

Fruits and Passion
01.2009 - 05.2014

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Katie Pringle