Katie Persson
Vancouver,BC
Summary
I am an enthusiastic candidate with experience serving customers in busy cafe and bar/restaurant environments.. I have strong customer service, communication, and interpersonal skills. I am confident in my ability to create a welcoming atmosphere and providing high-quality service to customers. With over 6+ years of experience in the hospitality industry, I am a hardworking employee with great customer service, multitasking and time management abilities.
Overview
7
7
years of professional experience
Work History
Server/Supervisor
The Boatshed Ambleside Beach
Vancouver, British Columbia
06.2023 - Current
- I had the supervisor position, helping to direct and supervise the team of 10+ in daily operations such as putting away orders/ ordering in new stock. Training in new staff, teaching and explaining menu items/drinks etc
- Assisted with opening and closing tasks, such as setting up cash, setting up coffee station, and putting out furniture, etc.
- Welcomed customers and answered questions regarding menu items and preparation methods
- Performed cash handling duties daily accurately and efficiently to ensure accurate accounting records.
- Counted and opened/closed all drawers and safe deposits.
- Prepared cold and hot espresso drinks, teas, cocktails, pouring beers, and other alcoholic beverages for customers.
- I was the lead barista for a while, making over 150 coffees a day and answering any questions customers had about their coffee order.
Social Media Manager
New Amsterdam Cafe
Vancouver
01.2024 - 07.2024
- Create weekly content calendars for TikTok, Instagram and Facebook including any events/occasions coming up
- Make graphic design pieces promoting special offers, events and reviews
- Active daily on stories and replying to any inquiries customers have along with a monthly analytic review breaking down the progress over the last month and what we can do better for the next month
- Create engaging and fun social media captions including relevant hashtags
Social Media Manager
Foy's Irish Bar
Vancouver
11.2023 - 06.2024
- Create weekly content calendars for various social media platforms that display all content going out during the week
- Make graphic design pieces promoting special offers, reviews etc
- Regularly engage with community on social media
- Create engaging and fun social media captions
- Grew the audience by 1,000 on Instagram within 3 weeks
Baritsa
Analaog Coffee Yaletown
Vancouver, British Columbia
02.2024 - 04.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, matchas, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Demonstrated the proper techniques for frothing milk, brewing espresso drinks, and creating latte art.
Barista
PS Coffee Roasters
Ireland
07.2022 - 04.2023
- Prepared and served hot and cold drinks such as coffees, teas and brewing coffee methods
- I learned how to create latte art, tasting different blends of coffee and learning the notes of the different blends we had, explaining to customers which blend would better suit their particular coffee order
- Accurately measured out coffee for each drink using scales
- I learned the different processes of brewing and testing coffee
- Assisted with opening and closing the coffee shop, cashing up at the end of the day and making orders for their wholesale.
Server/Bar maid
Jones Bar
Ireland
02.2018 - 07.2022
- Helped customers select food and beverages by presenting menu and offering suggestions or recommendations
- Prepared specialty drinks according to customer specifications using established recipes
- Developed strong customer service skills, providing exceptional service to customers in a timely manner
- Managed restaurant opening and closing duties by ensuring the till was at the right amount, restocking items and reconciling cash drawers at the end of the night
- Gained experience in making cocktails, pulling beers, making coffees, learning latte art and working on the floor serving food and drinks.
Education
Bachelor of Arts - Creative Digital Media
TU Dublin
Ireland05-2022
Skills
- Food preparation and safety
- Latte Art
- Cash register operation
- Cash Handling
- Communication
- Multi tasking
Languages
- English
- Swedish
Languages
Swedish
Native/ Bilingual
Timeline
Baritsa
Analaog Coffee Yaletown
02.2024 - 04.2024
Social Media Manager
New Amsterdam Cafe
01.2024 - 07.2024
Social Media Manager
Foy's Irish Bar
11.2023 - 06.2024
Server/Supervisor
The Boatshed Ambleside Beach
06.2023 - Current
Barista
PS Coffee Roasters
07.2022 - 04.2023
Server/Bar maid
Jones Bar
02.2018 - 07.2022
Bachelor of Arts - Creative Digital Media
TU Dublin
Similar Profiles
Salma Segovia ZavalaSalma Segovia Zavala
Line Cook at The Boatshed AmblesideLine Cook at The Boatshed Ambleside
Kaan UysunKaan Uysun
Floor Supervisor at Ancora AmblesideFloor Supervisor at Ancora Ambleside
Ashley SchollAshley Scholl
Kindergarten Aide at Ambleside SchoolKindergarten Aide at Ambleside School