Katie Ngo
London,Ontario
Summary
I am seeking a role where I can apply my expertise in crisis management and customer service, alongside my strong attention to detail and collaborative teamwork, to improve store efficiency and elevate customer satisfaction significantly. I aim to play a pivotal role in driving the company's success through a commitment to delivering exceptional service and performance.
Overview
2
2
years of professional experience
2
2
Language
Work History
Minister of Hospitality
St. Michael's Church
08.2022 - Current
- Increased efficiency of hospitality operations by developing clear guidelines and procedures for all team members.
- Fostered a culture of inclusivity, making the church a safe space for diverse individuals to connect and grow spiritually.
- Prepared and distributed religious materials.
Sales Associate
Claire's Stores
01.2024 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Mother Teresa Catholic Secondary School
London, ON06.2026
Skills
- Safety and Sanitation
- Team Player
- Customer service and support
- Decision-Making
- Sorting and Organizing
- Fluent in both Vietnamese and English
Additional information
- Passion for hiking
Timeline
Sales Associate
Claire's Stores
01.2024 - 04.2024
Minister of Hospitality
St. Michael's Church
08.2022 - Current
High School Diploma -
Mother Teresa Catholic Secondary School
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