Katie Mulindwa

• Delivered service to 200+ guests per shift, ensuring prompt service and high guest satisfaction during weekends and events
• Increased beverage sales by 12% through effective upselling of specialty drinks and premium menu items
• Reduced product waste by 10% through efficient stock rotation and inventory management
• Trained and onboarded 8 new hires, ensuring consistent service quality and team efficiency
• Collaborated with kitchen staff to maintain seamless food and drink delivery during peak hours

Key Achievement: Recognized for exceptional guest engagement and consistent positive feedback from customers.

Company Overview: York University Student Centre

• Managed shift operations, including overseeing team performance, resolving guest concerns, and ensuring smooth service
• Increased average customer spend by 15% through personalized food and drink recommendations
• Reorganized bar setup and prep areas, reducing service delays and improving efficiency during peak periods
• Trained junior staff in POS systems and alcohol safety, enhancing overall team performance

Key Achievement: Improved team collaboration and significantly increased repeat business from satisfied customers