Katie Morison
Sun Peaks,Canada
Summary
I am currently employed at Sun Peaks Resort in the Guest Services Team. This is my 2nd season here but looking to relocate for the summer. To widen goals in life and be in a job that will put myself out of my comfort zone and allow me to gain confidence in something new. I have the motivation to try anything and would love to join a team and meet new people along the way. I am hard working, reliable, always willing to learn and work well as part of a team.
I hold a full clean driving license if required to commute to and from work.
Willing to relocate: Anywhere
Overview
9
9
years of professional experience
Work History
Guest Services Representative
Sun Peaks Resort
10.2023 - Current
- Respond to guest inquiries via phone, email, or in-person, providing information on services, local attractions, and events
- Handle guest complaints or concerns with professionalism, empathy, and a solution-focused approach
- Maintain accurate guest records, ensuring that all data is correctly entered into the system (e.g., reservation details, customer preferences)
- Ensure all customers collect and purchase the correct ticket accordingly to the Resort policy.
Programme Coordinator
Camp Wahanowin
04.2024 - 10.2024
- Ensure that all activities are age-appropriate, inclusive, and aligned with camp objectives
- Regularly evaluate how effective the camp programs and activities are
- Organize staff meetings to discuss program details, camper behavior, and any issues that arise
- Monitor all effectiveness of camp programs and activities, gathering feedback from campers, staff, and parents
- Collaborate with camp directors, counselors, and other staff to ensure the overall success of the camp program
Unit Head
Camp Wahanowin
04.2023 - 10.2023
- Directly and actively involved in the care and well being of kids and minors
- Responsible for planning, organizing, and programming unit events
- Liaising with parents regarding camper issues, questions and concerns
- Encouraging kids to engage on camp schedule and events
Front Desk Agent
Sun Peaks Lodge
11.2022 - 04.2023
- Ensuring guests at our lodge have a satisfying stay
- Welcoming and greeting guests, checking them in and out and responsible for issuing key cards for designated rooms
- Receiving calls and answering any queries regarding their stay
- Taking reservations for onsite restaurants
- Keeping the front desk as organized, neat and sanitized at all times
- Processing customer payments and presenting them with the bill when checking out
General Counsellor
Camp Wahanowin
06.2022 - 10.2022
- Supervise groups of campers throughout the day, ensuring their safety and well-being at all times
- Monitor and support campers' emotional, social, and physical needs, providing guidance as necessary
- Foster positive, inclusive atmosphere that promotes teamwork, friendship, and respect
- Ensure campers adhere to camp rules and behavior guidelines, handling conflicts or issues with patience and professionalism
- Provide guidance and support to campers in building new skills and gaining confidence
Dental Nurse Assistant
Links Lodge Dental
10.2019 - 05.2022
- Prepare and sterilize dental instruments and equipment for procedures
- Take and develop X-rays as directed by the dentist
- Greet and prepare patients for dental procedures
- Take patient medical histories and update records
- Ensure patients are comfortable and provide reassurance during treatments
- Clean, sterilize, and maintain dental instruments and equipment according to dental office guidelines
Dominos Delivery Driver
Domino's
03.2020 - 11.2020
- Keep delivery vehicles clean, organized, and presentable
- Provide friendly, professional, and courteous service when interacting with customers
- Confirm delivery details with customers, such as verifying addresses, receiving signatures, or ensuring the correct items are delivered
- Address customer inquiries or concerns about delivery times, status, or product issues
- Ensure proper handling and accounting of cash or payment transactions
Soccer Specialist at American Summer Camp
Summer Camp in America
06.2019 - 08.2019
- Plan and lead soccer activities and drills that are age-appropriate and skill-appropriate for campers
- Organize and run soccer games, skill-building exercises, and friendly competitions
- Develop structured lesson plans that focus on different aspects of the game, such as dribbling, passing, shooting, defense, and teamwork
- Integrate fun and creative games into soccer sessions to keep campers engaged
Full Time Trainee to Qualified Dental Nurse
Links Lodge Dental
09.2016 - 06.2019
- Sterilize, disinfect, and organize dental instruments and equipment following strict infection control protocols
- Ensure that the treatment area remains clean and that equipment is sterilized according to established procedures
- Educate patients on oral hygiene and preventive care, including how to properly brush and floss
- Ability to manage multiple tasks while maintaining a high level of patient care
- Basic knowledge of infection control and sterilization procedures
- Friendly, compassionate, and patient-focused attitude
Home Bargains Retail Assistant
Home Bargains
09.2015 - 09.2016
- Greet customers warmly as they enter the store and offer assistance
- Provide product information, answer questions, and assist customers in finding the products they need
- Assist in receiving, organizing, and stocking merchandise on the shop floor
- Ensure shelves are well-stocked, neat, and visually appealing at all times
- Rotate stock to ensure products are fresh and not past their expiration date
- Communicate any issues with inventory, store operations, or customer feedback to the manager
Education
SVQ Level3 Dental Nursing - Dental Nursing
Dundee Dental Hospital
Scotland01.2018
GCSE Or Equivalent -
Arbroath Academy
Scotland01.2015
Skills
- Exceptional communication skills
- Adaptive team player
- Leadership and Flexibility
- Customer Service
- Organization & Time Management
- Trustworthy and reliable
- Computer literate
Timeline
Programme Coordinator
Camp Wahanowin
04.2024 - 10.2024
Guest Services Representative
Sun Peaks Resort
10.2023 - Current
Unit Head
Camp Wahanowin
04.2023 - 10.2023
Front Desk Agent
Sun Peaks Lodge
11.2022 - 04.2023
General Counsellor
Camp Wahanowin
06.2022 - 10.2022
Dominos Delivery Driver
Domino's
03.2020 - 11.2020
Dental Nurse Assistant
Links Lodge Dental
10.2019 - 05.2022
Soccer Specialist at American Summer Camp
Summer Camp in America
06.2019 - 08.2019
Full Time Trainee to Qualified Dental Nurse
Links Lodge Dental
09.2016 - 06.2019
Home Bargains Retail Assistant
Home Bargains
09.2015 - 09.2016
SVQ Level3 Dental Nursing - Dental Nursing
Dundee Dental Hospital
GCSE Or Equivalent -
Arbroath Academy
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