Katie Miller
Rio Linda
Summary
Experienced Dental and Medical Front Office Coordinator with over 10 years of administrative and patient service experience in dental and financial environments. Skilled in insurance verification, treatment coordination, scheduling, payment processing, and meeting production goals. Known for delivering exceptional patient experiences, maintaining organized office operations, and supporting providers with efficient administrative coordination.
Overview
12
12
years of professional experience
Work History
Front Desk Coordinator
Stephen Cheung DDS
Lodi, CA
03.2023 - Current
- Manage daily patient scheduling and high-volume phone communications
- Verify dental insurance eligibility and explain benefits to patients
- Present treatment plans and discuss financial arrangements
- Collect, post, and reconcile patient and insurance payments
- Track and support monthly production goals
- Coordinate meetings with dental representatives and referring providers
- Provide direct administrative support to the doctor
Front Desk / Treatment Coordinator
Lakefront Smiles
Stockton, CA
09.2021 - 02.2023
- Oversaw front office operations in a busy dental practice
- Verified insurance coverage and processed patient benefit breakdowns
- Presented treatment plans and payment options
- Collected and posted payments accurately
- Scheduled appointments to optimize provider productivity
- Assisted in maintaining monthly production targets
Member Service Representative
Golden One Credit Union
Sacramento, CA
01.2014 - 08.2021
- Processed deposits, withdrawals, and wire transfers with accuracy
- Provided professional customer service to members
- Managed confidential financial information
- Operated multi-line phone systems and handled high call volumes
Education
High School Diploma -
Irvington High School
Fremont, CASkills
- Dental & Medical Front Office Operations
- Insurance Verification & Benefits Explanation
- Treatment Planning & Financial Coordination
- Dentrix Software
- Patient Scheduling & Multi-Line Phones
- HIPAA-Compliant Administrative Support
- Payment Collection & Posting
- Production Goal Tracking
- Customer Service Excellence
- Computer & Office Systems Proficiency
Timeline
Front Desk Coordinator
Stephen Cheung DDS
03.2023 - Current
Front Desk / Treatment Coordinator
Lakefront Smiles
09.2021 - 02.2023
Member Service Representative
Golden One Credit Union
01.2014 - 08.2021
High School Diploma -
Irvington High School