Katie Marois
Summary
Dedicated, hardworking, honest, and trustworthy individual with a strong work ethic and unwavering commitment to excellence. Proven track record of delivering results and exceeding expectations. Valued for reliability, integrity, and ability to complete projects efficiently and to the highest standard.
Overview
9
9
years of professional experience
Work History
Cleaner
Ontario Parks
04.2024 - 10.2024
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and sanitized bathrooms and other similar areas according to established protocols.
- Cleaned and polished windows, mirrors and other surfaces to maintain professional appearance.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Emptied trashcans and transported waste to collection areas.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Convenience Store Clerk
Linkie's General Store and Gas Bar
03.2017 - 05.2024
- Responsible for opening and closing the store
- Counted drawers at the end of shift to validate daily records
- Welcomed Customers, offering assistance to help find necessary store items
- Responsible for cleanliness, order and inventory to maintain an attractive store
- Packaged purchases to prevent merchandise breakage
- Trained new team members in cash register operation, stock procedures, and customer service
- Resolved issues with cash registers, card scanners and printers
- Properly verified customer identification for lottery, LCBO and tobacco purchases
- Kept check-out area clean, organized and well stocked
- Provided customers with MNR licensing
Convenience Store Clerk
Linkie's General Store and Gas Bar
03.2017 - 05.2024
- Responsible for opening and closing the store
- Counted drawers at the end of shift to validate daily records
- Welcomed Customers, offering assistance to help find necessary store items
- Responsible for cleanliness, order and inventory to maintain an attractive store
- Packaged purchases to prevent merchandise breakage
- Trained new team members in cash register operation, stock procedures, and customer service
- Resolved issues with cash registers, card scanners and printers
- Properly verified customer identification for lottery, LCBO and tobacco purchases
- Kept check-out area clean, organized and well stocked
- Provided customers with MNR licensing
Cleaner
Sellers Cleaning Services Ltd
05.2019 - 09.2019
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain a safe environment
- Vacuumed all carpeted areas, swept and mopped solid surfaces with proper chemical solutions
- Promoted building security, locking doors and checking electrical appliances for safety hazards
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilets and shower areas
- Used digital timekeeping system to document hours worked each day
- Transported waste to appropriate disposal area
Gas Station Clerk
Kemps Garage
05.2016 - 09.2016
- Cleaned and disinfected washroom.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
- Maintained clean and orderly work station.
- Assisted customers with fueling their vehicles, ensuring proper safety guidelines were followed.
Helper
The Swiss Bear
05.2015 - 08.2015
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
Education
High School Diploma -
North Hastings High School
Bancroft, ON06-2018
Skills
- Trustworthy
- Independent
- Motivated
- Problem Solving
- Active Listening
- Customer Transactions
- Cash Register Operations
- Till reconciliation
- Inventory and Stocking
- Self-motivation and initiative
- Strong work ethic
References
- Wanda Linkie, Owner, Linkies General Store and Gas Bar, (905) 396-1571
- Theresa Parks, Manager, CA Sellars Cleaning Services inc., 1 (613) 334-0898
Timeline
Cleaner
Ontario Parks
04.2024 - 10.2024
Cleaner
Sellers Cleaning Services Ltd
05.2019 - 09.2019
Convenience Store Clerk
Linkie's General Store and Gas Bar
03.2017 - 05.2024
Convenience Store Clerk
Linkie's General Store and Gas Bar
03.2017 - 05.2024
Gas Station Clerk
Kemps Garage
05.2016 - 09.2016
Helper
The Swiss Bear
05.2015 - 08.2015
High School Diploma -
North Hastings High School
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