Summary
Overview
Work History
Education
Skills
References
Timeline
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Katie MacLeod

Welland,Canada

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Patient Scheduler

Niagara Health
04.2017 - Current
  • Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
  • Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
  • Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
  • Developed strong relationships with patients through clear communication, providing a positive experience from the first phone call onward.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.

Volunteer Student Resources

Niagara Health
01.2017 - 01.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.


Education

Medical Office Assistant -

Trillium College
St.Catharines, Ontario
01-2017

Ontario Secondary School Diploma -

Orchard Park Secondary School
Stoney Creek, Ontario
06-1995

Skills

  • Strong Organization
  • Patient confidentiality
  • Attention to detail
  • Patient Scheduling
  • Data entry proficiency
  • Software Navigation
  • Calendar Management
  • Office workflow support
  • Schedule Management
  • Time Management

References

Available upon request

Timeline

Patient Scheduler

Niagara Health
04.2017 - Current

Volunteer Student Resources

Niagara Health
01.2017 - 01.2019

Medical Office Assistant -

Trillium College

Ontario Secondary School Diploma -

Orchard Park Secondary School

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Katie MacLeod