Katie MacLeod
Welland,Canada
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Patient Scheduler
Niagara Health
04.2017 - Current
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Developed strong relationships with patients through clear communication, providing a positive experience from the first phone call onward.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Volunteer Student Resources
Niagara Health
01.2017 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Medical Office Assistant -
Trillium College
St.Catharines, Ontario01-2017
Ontario Secondary School Diploma -
Orchard Park Secondary School
Stoney Creek, Ontario06-1995
Skills
- Strong Organization
- Patient confidentiality
- Attention to detail
- Patient Scheduling
- Data entry proficiency
- Software Navigation
- Calendar Management
- Office workflow support
- Schedule Management
- Time Management
References
Available upon request
Timeline
Patient Scheduler
Niagara Health
04.2017 - Current
Volunteer Student Resources
Niagara Health
01.2017 - 01.2019
Medical Office Assistant -
Trillium College
Ontario Secondary School Diploma -
Orchard Park Secondary School
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