Microsoft Office
Katie Lynn
Administrator/Assistant
Sault Ste. Marie,ON
Summary
Demonstrated success in building and developing relationships with care providers such as pharmacists, Physicians, & Social Workers within pharmacy, clinical practices, & Group Benefits Administration. Competent in onboarding/training processes, managing enrollments/new patients, & mediating problems. I have a passion for providing outstanding customer service and support. In my leisure time, I love to volunteer. I have experience with non for profit organizations and have been a certified board member. I am a certified snowboard/ski instructor for canadian adaptive sports and enjoy making a difference when it comes to equal opportunity.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Server
Uncle Gino's Cafe
Sault Ste. Marie, ON
03.2020 - 04.2021
- Processed orders & sent to kitchen employees for preparation.
- Maintained cleanliness & organization.
- Promptly greeted & Served customers upon arrival.
- Printed dining checks, collected payment, & complete transactions.
Millwright Helper: General Laborer
Phoenix Group
Sault Ste. Marie, ON
09.2018 - 05.2020
- Worked to maintain outstanding attendance record, including always accepting call in shifts.
- Developed & maintained great working relationships.
- Worked within applicable standards & regulatory guidelines to maintain a safe environment, including fire watch.
Pharmacy Assistant/Technician
Pharmasave
Sault Ste. Marie, ON
03.2016 - 09.2018
- Received, entered, processed, & filed prescription orders using multiple/health care pharmacy databases. As well as compounded specific specialty medications.
- Completed and filed documents for insurance & managed third party billing accounts.
- Implemented strong filing techniques, daily routines, & trained new pharmacy staff.
- Managed inventory ordering for prescription drugs & over-the-counter items, & backorder management.
- Prided myself in developing exemplary patient client relationships & client confidentiality.
- Worked with drug representatives to maintain access to new & current sample products.
Pharmacy Assistant/Technician
Central Drug Mar/Walk In Clinic
Sault Ste. Marie, ON
01.2012 - 03.2016
- Managed POS system, cash flow, & POS reports.
- Processed/filled new & refill prescriptions including blister packaging
- Prepared bills for clients and submitted required paperwork to insurance companies and managed third party billing accounts.
- Managed pharmacy on-site records.
- Worked in clinic: Registered Patients, maintained inventory, collected patient samples, & conducted pre-screening evaluation.
Customer Service Supervisor
Pino's Get Fresh
Sault Ste. Marie, ON
01.2011 - 12.2011
- Processed cash, credit, debit, check payments, & returns.
- Opened and closed store 5 days per week by counting registers, making deposits & filing all daily paperwork.
- Managed sales of tobacco, lottery, & other monitored products.
Supervisor/Retail Keyholder
Smart Set
Sault Ste. Marie, ON
09.2010 - 12.2011
- Worked with manager on store lay-out, target sales, & product pricing.
- Managed evening shift, closed/opened store, & managed nightly cash deposits.
- Handled customer complaints & resolved issues.
Child Care Assistant Intern
Child Care Algoma
Sault Ste. Marie, ON
05.2010 - 08.2010
- Assisted in daily routines & activities.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Offered top-notch care to 20+ children at once, ranging in age from 1.5 to 3.
Education
Bachelor of Science - Biology/Physics/Chemistry & Women's Studies
Laurentian University
Greater Sudbury, ON 09.2018 - Current
Midwifery
Laurentian University
Greater Sudbury, ON 09.2020 - 01.2021
High School Diploma -
St Mary's College
Sault Ste. Marie, ON 09.2006 - 06.2010
Skills
Written/Oral Communication
Documentation & Reporting
Costomer Service
Organization Skills
Software
Google Software
Typing profieciancy
Computer Literacy
Accomplishments
- Experience as a Benefits Administrator in Benefit Renewals, Marketing, & Client Reports
- Level 2 Certification in Adaptive Ski/Snowboarding Canada (CADS/CASI)
- CADS certification for CSIA & ASD/CI (Autism Spectrum Disorder/Cognitive Impairment)
- I have volunteered for many local organizations and community events such as: Rotary Club, Easter Seals Telethon, Women in Crisis, and more.
Certification
Smart Serve
Timeline
Midwifery
Laurentian University
09.2020 - 01.2021
Server
Uncle Gino's Cafe
03.2020 - 04.2021
Millwright Helper: General Laborer
Phoenix Group
09.2018 - 05.2020
Bachelor of Science - Biology/Physics/Chemistry & Women's Studies
Laurentian University
09.2018 - Current
Smart Serve
08-2018
Pharmacy Assistant/Technician
Pharmasave
03.2016 - 09.2018
Pharmacy Assistant/Technician
Central Drug Mar/Walk In Clinic
01.2012 - 03.2016
Customer Service Supervisor
Pino's Get Fresh
01.2011 - 12.2011
Supervisor/Retail Keyholder
Smart Set
09.2010 - 12.2011
Child Care Assistant Intern
Child Care Algoma
05.2010 - 08.2010
High School Diploma -
St Mary's College
09.2006 - 06.2010