Hi, I’m
Katie Lund
Marketing & Sales Professional
Winnipeg,MB
Summary
Organized and hardworking Métis woman, successful in managing numerous priorities and being a valued team member. Passionate about developing and maintaining positive relationships with internal and external stakeholders through effective communication and the application of many years of customer service and sales/project management experience. Graduated with a Bachelor of Commerce Honours Degree from the Asper School of Business with a major in Marketing, and currently working as a Residential Energy Services Advisor at Manitoba Hydro.
Overview
11
years of professional experience
4
years of post-secondary education
Work History
Manitoba Hydro
Residential Energy Services Advisor
01.2022 - Current
Job overview
- Acts as the primary contact for external customers and internal departments to coordinate new and modified electric and gas services.
- Negotiates with external customers and internal departments to coordinate design, consultation, pricing, contracts and installation of services.
- Regularly facilitates virtual and on-site meetings with customers (developers, homebuilders, homeowners etc.) and Manitoba Hydro construction and engineering groups to discuss available services, project concerns and expectations.
- Represents Manitoba Hydro at formal events such as the 2022 Association of Manitoba Municipalities Gala.
- Collaborates with and provides support to team members and members of other departments to ensure consistent service is provided.
- Applies effective time management techniques to meet tight deadlines.
- Gained strong leadership and organizational skills by managing lengthy projects from start to finish.
Manitoba Hydro
Credit and Recovery Services Representative
04.2019 - 01.2022
Job overview
- Negotiated with residential and commercial customers to coordinate financial arrangements for past due accounts.
- Assisted customers in finding appropriate programs and services offered by Manitoba Hydro and other entities to aid in paying their bills.
- Trained on professional email and phone communication with residential customers, commercial customers, and third-party entities.
- Received excellent feedback on communication skills through manager’s review of phone calls
Tot Wheels
Social Media and Admin Manager (Part-Time)
07.2017 - Current
Job overview
- Contributes to the creation and output of digital marketing content for Instagram, Facebook and other social media platforms.
- Increased engagement and action taken on social media shown in documented analytics.
- Provides friendly customer service for clients at many events around the city.
- Effectively handles transactions and customer inquiries.
Diversity Catering, Fort Whyte
Catering
08.2018 - 06.2019
Job overview
- Worked as a server to provide quick and friendly service during weddings and other large events.
- Consistent communication and strong teamwork skills necessary to provide excellent service to event guests.
Groupe Dynamite Retailers
Manager on Duty
09.2013 - 07.2018
Job overview
- Consistently received strong customer service survey results for myself and the team.
- Trained and coached a team of 10-15 staff members.
- Participated in interviews and decision making for hiring.
- Trusted with open and close of the retail unit.
- Provided excellence in customer care, continually receiving accolades from clients.
- Skilled at solving client issues, considering both client retention and business needs.
Swiss Chalet
Take-out Cashier
10.2011 - 07.2013
Job overview
- Provided great customer service experience for take-out clients as evidenced in survey results.
- Excellent track record for balancing cash and closing the take-out area.
- Strong teamwork and collaboration demonstrated between kitchen and take-out team.
Education
Asper School of Business, University of Manitoba
Bachelor of Commerce (Hons) from Marketing
09.2018 - 04.2021
Red River College
Business Administration Diploma
09.2015 - 04.2017
Skills
Customer service
Timeline
Residential Energy Services Advisor
Manitoba Hydro
01.2022 - Current
Credit and Recovery Services Representative
Manitoba Hydro
04.2019 - 01.2022
Asper School of Business, University of Manitoba
Bachelor of Commerce (Hons) from Marketing
09.2018 - 04.2021
Catering
Diversity Catering, Fort Whyte
08.2018 - 06.2019
Social Media and Admin Manager (Part-Time)
Tot Wheels
07.2017 - Current
Red River College
Business Administration Diploma
09.2015 - 04.2017
Manager on Duty
Groupe Dynamite Retailers
09.2013 - 07.2018
Take-out Cashier
Swiss Chalet
10.2011 - 07.2013
Similar Profiles
Erin BrungerErin Brunger
Workforce Management Lead at Manitoba HydroWorkforce Management Lead at Manitoba Hydro
Cody AppleyardCody Appleyard
Maintenance Planner at Manitoba HydroMaintenance Planner at Manitoba Hydro
Brett WalterBrett Walter
Meter Reader at Manitoba Hydro Utility ServicesMeter Reader at Manitoba Hydro Utility Services
Brent WyattBrent Wyatt
Assistant District Supervisor at Manitoba HydroAssistant District Supervisor at Manitoba Hydro
Paul OdiasePaul Odiase
Caregiver at CompanyCaregiver at Company