Katie Lopez
Santa Maria
Summary
Customer Support Coordinator with relevant experience in managing customer service operations, coordinating team tasks, and implementing customer service policies. Known for strengths in problem-solving, communication, and leadership skills. Proven track record of improving customer satisfaction and fostering positive relationships. Notable impact includes streamlining processes to efficiently handle customer inquiries and resolve complaints.
Overview
13
13
years of professional experience
2013
2013
years of post-secondary education
Work History
Customer Support Coordinator
Native Trails
San Luis Obispo
07.2020 - 09.2025
- Coordinated customer inquiries and provided timely resolutions to enhance satisfaction.
- Worked on warranty claims with customers ensuring accurate fulfillment and prompt responses and resolutions.
- Liaised with various departments to resolve customer issues efficiently and effectively.
- Conducted regular follow-ups with customers to ensure ongoing satisfaction and loyalty.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Resolved customer complaints in a professional manner.
- Provided timely responses to customer emails and phone calls.
- Investigated complex cases that require additional research or escalation to higher level support staff members.
- Participated in weekly team meetings to discuss progress, challenges and strategies for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed high call volume while maintaining composure and focus.
- Performed data entry tasks into the company's database system such at order entry and warranty claims.
Floor lead, bartender, server
Original Roadhouse Grill
Santa Maria
03.2013 - 03.2020
- Supervised daily floor operations and ensured team adherence to safety protocols.
- Managed inventory levels and directed stock replenishment processes as needed.
- Assisted in resolving customer inquiries and addressing service issues promptly.
- Processed payments using cash registers or point-of-sale systems.
- Provided exceptional customer service in a fast-paced dining environment.
- Managed bar inventory, ensuring adequate stock levels and product freshness.
- Performed opening and closing duties including restocking supplies.
Education
Ernest Righetti High School
Santa Maria, CASkills
- Customer service
- Warranty processing
- Data entry
- Complaint resolution
- Team collaboration
- Problem solving
- Call handling
- Empathy and patience
- Excellent phone demeanor
References
References available upon request.
Timeline
Customer Support Coordinator
Native Trails
07.2020 - 09.2025
Floor lead, bartender, server
Original Roadhouse Grill
03.2013 - 03.2020
Ernest Righetti High School