Katie Kowalchuk
Brandon,MB
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hostess and Waitress
The Keg Steakhouse and Bar
Brandon, MB
10.2023 - Current
- Greeted customers and provided menus.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Duty Manager Supervisor
YMCA Of Brandon
Brandon , Manitoba
02.2023 - Current
- Ensured staff adherence to safety protocols and guidelines.
- Supervised daily shift operations and ensured employee productivity.
- Resolved customer complaints in a timely manner.
- Provided guidance and support to the team members during peak periods.
- Maintained a safe working environment by enforcing company policies and regulations.
- Enforced building policies and procedures to keep facility safe for staff and visitors.
- Conducted property walkthroughs to inspect building and occupant standards.
- Monitored facilities and identified maintenance and repair needs.
Lifeguard and Swimming Lessons Instructor
YMCA Of Brandon
Brandon , Manitoba
02.2023 - 06.2024
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Provided assistance to swimmers of varying skill levels.
- Responded quickly to medical emergencies in the pool area.
- Assisted with orientation sessions for new lifeguards in training.
- Prepared detailed incident reports following accidents or other incidents.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Provided first aid care to injured patrons before paramedics arrived on the scene.
Lifeguard and Swimming Lesson Instructor
Dauphin Kinsmen Aquatic Centre
Dauphin
01.2021 - 01.2022
- Cleaning duties such as sweeping, mopping, laundry, handling chemicals, etc
- Testing pool chemicals to ensure safe water for swimmers
- Collaborated with other lifeguards to oversee and ensure safety at free swims
- Answered the phone occasionally
- Organized games and activities throughout the day at Kids Camp that was run by lifeguards at The Kinsmen Aquatic Centre
Waitress
Corrina’s On Main
01.2021 - 01.2022
- Cleaning duties such as sweeping, mopping, dusting, cleaning tables and chairs, etc
- Hosted the restaurant occasionally
- Handled food and served tables
- Operated till and handled cash
- Offered customer service over the phone
Lifeguard and Swimming lesson Instructor
Grandview Pool
Grandview
01.2018 - 01.2022
- Operated till and handled cash
- Cleaning duties such as sweeping, mopping, laundry, handling chemicals, etc
- Testing pool chemicals to ensure safe water for swimmers
- Learned how to time manage, create fun activities for kids of all ages, problem solve and create day to day lesson plans
Education
High School Diploma -
Dauphin Regional Comprehensive School
01.2022
Nursing
Assiniboine Community College
Brandon, MBSkills
- Emergency response
- First aid and CPR
- Effective problem-solver
- Public safety
- Team collaboration
- Stress management
- Time management
- Verbal and written communication
- Attention to detail
- Active listening
- Public speaking
- Complex Problem-solving
Certification
- Bronze Medallion and CPR A, 08/25/17
- Emergency First Aid and CPR A, 08/25/17
- Bronze Cross and CPR C, 06/03/18
- Water Safety Instructor, 06/14/19
- Standard First Aid and CPR C Recertification, 07/02/20, 07/02/23
- National Lifeguard- Pool, 07/19/20
- Safe Work Manitoba, 09/27/21
- Smart Choices (responsible service certifications), 02/12/22
- Swim for Life Instructor, 04/22/22
- National Lifeguard- Pool Recertification, 06/30/22
- First Aid & CPR/AED Level C (BL), 10/22/23
- Basic Life Support (HCP), 04/11/24
References
- Madeline Hope, Former Assistant Head Lifeguard, Grandview Swimming Pool, 204-572-1575
- Brenda Steven, Produce Manager, Grandview Co-op Grocery Store, 204-648-7869
- Caitlin Myers, Former Head Lifeguard, YMCA Of Brandon, 204-841-3935
Volunteer Experience
- Grandview School Student Council, 01/2018, 12/2020, Organized activities and events for all ages of the school., Organized food and clothing drives for those in need., Organized and helped prepare and serve meals to the school.
- Dauphin Regional Comprehensive Secondary School Student Council, 01/2021, 12/2022, Organized activities and events for the High school., Organized and helped prepare items for food and clothing drives., Organized and prepared meals for the High School.
- Dauphin Parkland Humane Society, 01/2020, 12/2022, Cleaning duties such as sweeping, mopping, dusting, etc., Providing companionship and support to the animals., Walking and playing games with the animals., Answering the phone occasionally.
- First Aid Volunteer at Dauphin's Countryfest, 06/28/24, 06/30/24, provided immediate medical assistance in emergency situations, including assessing casualties, administering CPR, controlling bleeding, and managing minor injuries. I ensured the safety of the scene, offered comfort and reassurance to individuals in distress, and coordinated with emergency services when necessary. I also maintained accurate records of the person’s condition, utilized first aid equipment, and stayed within the scope of my training to offer effective support until professional help arrived.
Timeline
Hostess and Waitress
The Keg Steakhouse and Bar
10.2023 - Current
Duty Manager Supervisor
YMCA Of Brandon
02.2023 - Current
Lifeguard and Swimming Lessons Instructor
YMCA Of Brandon
02.2023 - 06.2024
Lifeguard and Swimming Lesson Instructor
Dauphin Kinsmen Aquatic Centre
01.2021 - 01.2022
Waitress
Corrina’s On Main
01.2021 - 01.2022
Lifeguard and Swimming lesson Instructor
Grandview Pool
01.2018 - 01.2022
High School Diploma -
Dauphin Regional Comprehensive School
Nursing
Assiniboine Community College
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