Katie Kotch
Manteca
Summary
Customer-Focused Professional experienced in cash handling, transaction processing, and customer service in fast-paced environments. Delivered operational efficiency and customer satisfaction through effective communication and attention to detail. Committed to building strong relationships and resolving conflicts to enhance service delivery.
Overview
5
5
years of professional experience
Work History
Bartender
Y'all Come Back Saloon
Pleasanton, CA
11.2024 - Current
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Provided exceptional customer service, resolving issues promptly to foster repeat business.
- Implemented cash handling procedures, ensuring accurate transactions and financial accountability.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Cashier/Host
Djs Restaurant and Brewhouse
Manteca, CA
09.2021 - 01.2025
- Assisted in training new staff on cash handling procedures and restaurant policies.
- Collaborated with team members to maintain cleanliness and organization of front-end areas.
- Greeted customers entering the restaurant and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Manteca High School
Manteca, CA05.2021
Skills
- Multitasking abilities
- Conflict resolution
- Complex Problem-solving
- Sanitation practices
- Analytical thinking
- Information recall
- Strategic planning
- Outgoing personality
- Patience and tolerance
Timeline
Bartender
Y'all Come Back Saloon
11.2024 - Current
Cashier/Host
Djs Restaurant and Brewhouse
09.2021 - 01.2025
High School Diploma -
Manteca High School