Katie Knapp
Pickering,ON
Summary
I am a friendly and outgoing person and enjoy working with other people. I am organized, a creative thinker, can take initiative or work well with direction. I take pride in my work and work to ensure that I deliver quality in everything I do.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Club House Attendant
Spring Creek Golf Course
Pickering, ON
05.2023 - 08.2023
- Welcomed guests and members to the clubhouse an assisted with the checking in and processing payments. System used was Tee-On.
- Maintained a clean and welcoming environment for all clubhouse visitors, including cleaning washrooms, vacuuming floors and sanitizing bar and table tops.
- Poured and served beverages to golfers in the clubhouse and on the patio.
- Assisted with plating and serving food to golfers.
- Maintained the outdoors by moving golf carts and ensuring garbage's are seen to.
- Receiving phone calls to the clubhouse to answer questions and book tee times.
- Enhanced member experience by providing exceptional customer service and promptly addressing concerns.
Customer Service Representative
Farm Boy
Pickering, ON
08.2022 - 07.2023
- Active assistance of guests with finding products and making recommendations.
- Communication between departments to ensure customer satisfaction.
- Communicating with customers over the phone to organize large food orders and payment.
- Prepping and production of food products in the Chef Department.
- Responsible for cleaning and closing the department including, sanitization, dishes, counting inventory, closing paperwork, etc.
Hostess
Shoeless Joe's
Pickering, ON
07.2021 - 12.2022
- Greet and interact with guests to coordinate seating and ensure best possible service.
- Assisting servers with serving food and drinks to guests.
- Communicating with servers regarding their section and tables assigned to them.
- Pack takeout orders and communicate with delivery drivers.
- Responsible for answering the phone and taking orders, as well as cashing out the takeout orders with the use of a POS system.
- Take care of busing tables, rolling cutlery, and the other tasks that keep the restaurant running smoothly.
Education
Bachelor of Arts - Concurrent Education
Queen's University
Kingston, ON04-2027
Certification
Smart Serve Certification, 2023
References
References available upon request.
Timeline
Club House Attendant
Spring Creek Golf Course
05.2023 - 08.2023
Customer Service Representative
Farm Boy
08.2022 - 07.2023
Hostess
Shoeless Joe's
07.2021 - 12.2022
Bachelor of Arts - Concurrent Education
Queen's University
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