Katie Kerr
Victoria
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Server / Bartender
Lido Waterfront Bar and Bistro
05.2025 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Shift Manager/Key Holder
Bin 4 Burer Lounge
05.2024 - 05.2025
- Managed dinner service operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Communicated effectively between both FOH and BOH to ensure smooth service and manage bill times during rushes
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
Server / Bartender
Bin 4 Burger Lounge
08.2021 - 05.2025
- Provided attentive service during high-volume periods.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Reservations Manager
Premiere Suites Victoria
12.2021 - 09.2023
- Oversaw reservations and customer relations for 60+ suites in Victoria
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Managed both housekeeping and operations team, handling scheduling and daily meetings
- Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
- Worked closely with accounting to hit monthly sales targets.
Server
Uli's Restaurant
01.2016 - 09.2020
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Arts - Sociology
University of Victoria
Victoria10-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team leadership
- Staff training and development
Timeline
Server / Bartender
Lido Waterfront Bar and Bistro
05.2025 - Current
Shift Manager/Key Holder
Bin 4 Burer Lounge
05.2024 - 05.2025
Reservations Manager
Premiere Suites Victoria
12.2021 - 09.2023
Server / Bartender
Bin 4 Burger Lounge
08.2021 - 05.2025
Server
Uli's Restaurant
01.2016 - 09.2020
Bachelor of Arts - Sociology
University of Victoria
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