Katie Keetch

In January 2022, my 15 month old daughter was diagnosed with Type 1 diabetes. For the past three years, I have stayed at home caring for her and performing the following duties:

• Administer medications and medical devices as prescribed by physicians.
• Carb counted all food and recorded intake for medical professionals input.
• Advocate for inclusive care plans and reduce stigma regarding disabilities.
• Educate students in learning environments about Type 1 diabetes as a guest speaker in a classroom setting.
• Participate in community outings and social events with children to increase the quality of life experiences and enhance developmental progress.
• Monitor children's progress and behavior on an ongoing basis, and communicate any changes or concerns to the team of specialists.
• Keep records of daily observations and information about activities, meals served and medications administered.

• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
• Identified and corrected data entry errors to prevent duplication across systems.
• Reviewed and updated account information in company computer system.
• Adhered to strict data confidentiality policies to prevent information leakage.
• Verified and logged deadlines in response to daily inquiries and requests.
• Identified, corrected and reported data entry errors.
• Collaborated with the Covid Response Team to assist in the effort to curb the spread of Covid 19 and it's variances.

• Instructed Household staff on how to maintain cleanliness and organization of their households, gardens and kitchens.
• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Maintained the inventory within the Site Store, where staff picked up their groceries for household cooking each shift.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Established and enforced clear goals to keep employees working collaboratively and provided ongoing training to address staff needs.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
• Collaborated with management to create annual training manuals including; Safe Work Procedures Household, Trades & Farm, First Person Character Manuals, Village Customer Service Manual and Character Analysis Manuals.
• Coached and mentored 80 + staff members through constructive feedback.
• Interviewed applicants, recommended individuals for hiring, evaluated staff performance and conducted employee annual reviews.
• Created training manual for employees to use as reference guide.

• Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and organizing records.
• Planned for major business changes, including system conversions.
• Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
• Drafted manuals and resources for identifying access to services.
• Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
• Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
• Generated, mailed and monitored invoices for purchase orders.
• Planned, coordinated and executed special events.