Katie (Kate) Kim
Anaheim
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
5
5
years of professional experience
Work History
Assistant Manager
CK Fish World
West Covina, CA
01.2022 - Current
- Oversaw daily store operations and coordinated staff activities to enhance efficiency.
- Managed online business operations by implementing product updates and optimizing website features to elevate customer satisfaction.
- Facilitated problem resolution by responding to customer feedback and inquiries with professionalism and clarity.
- Maintain accurate financial records and perform daily cash reconciliation.
- Coordinated day-to-day operations to ensure seamless workflow and optimal service delivery.
Intern
Vets Legal
Tustin, CA
08.2024 - 12.2024
- Executed client intake calls and accurately documented case details, maintaining strict confidentiality standards.
- Managed entry and maintenance of client data within internal systems to ensure accuracy and accessibility.
- Utilized case management software to track project progress and deadlines.
- Supported creation of internal resources and streamlined organization of client documentation to enhance operational efficiency.
Supervisor
Ding Tea
Diamond Bar, CA
05.2021 - 09.2021
- Led a team of 10+ employees, implementing coaching strategies and feedback mechanisms to improve customer service and maintain a supportive workplace culture.
- Facilitated onboarding training sessions that significantly improved overall team effectiveness and integration.
- Served as a communication bridge to relay feedback, operational updates, and improvement suggestions, enhancing store operations.
- Conducted one-on-one discussions with team members to provide feedback, resolve performance challenges, and celebrate successes, fostering a positive work environment.
Education
Bachelor of Social Ecology - Psychology
University of California, Irvine
Irvine, CA06-2025
Associate of Social & Behavioral Sciences - Psychology
Mt. San Antonio College
Walnut, CA06-2023
Skills
- Employee Relations & Team Support
- Onboarding & Training Assistance
- Microsoft Office & Google Workspace
- Data Entry & Record Management
- Secure information handling
- Organizational & Time Management
- Strong verbal and written communication
Timeline
Intern
Vets Legal
08.2024 - 12.2024
Assistant Manager
CK Fish World
01.2022 - Current
Supervisor
Ding Tea
05.2021 - 09.2021
Bachelor of Social Ecology - Psychology
University of California, Irvine
Associate of Social & Behavioral Sciences - Psychology
Mt. San Antonio College