Katie Justice

Managed and operated a small business alongside my fiance and business partner. Duties included customer service, inventory management, conflict management, Quick books and accounting management along with visual merchandising and sales management.

• Performed opening and closing procedures including counting and balancing tills
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Maintained compliance with company policies, objectives, and communication goals.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Assisted with hiring, training and mentoring new staff members.
• Approved regular payroll submissions for employees.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.