Katie Johnston
London
Summary
Theatre management professional with extensive experience in operations, production oversight, and staff engagement. Proven ability to collaborate with diverse teams, adapt to dynamic environments, and drive results. Skilled in scheduling management, event planning, and staff development, with focus on delivering exceptional guest experiences and achieving organizational goals. Known for strong leadership, effective communication, time management, and commitment to excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Theatre Manager
Cineplex Entertainment
10.2023 - Current
- Oversaw daily theatre operations, ensuring optimal performance and guest satisfaction.
- Managed scheduling and coordination of staff, enhancing team efficiency and communication.
- Developed and implemented marketing strategies to increase ticket sales and audience engagement.
- Established partnerships with local organizations to promote community involvement in theatre events.
- Conducted regular evaluations of staff performance identifying strengths weaknesses providing feedback professional development opportunities.
- Maintained high standards of safety and cleanliness throughout the facility by enforcing strict guidelines and procedures.
- Recruited trained, and supervised a diverse team of staff members to ensure seamless theatre operations.
Assistant Manager
Cineplex Entertainment
10.2021 - 10.2023
- Strengthened merchandising and promotional strategies to drive guest engagement and boost sales.
- Generated repeated business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Analyzed customer feedback to identify areas for improvement, driving service enhancements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Operate daily cash deposits and ensure balances of funds.
- Assist with the hiring process to further build our team.
- Helped lead team in daily operations, ensuring exceptional customer service and operational efficiency.
Cash Supervisor
FreshCo
10.2019 - 10.2021
- Compiled complex cash flow reports monthly.
- Made daily cash deposits to company bank.
- Performed accurate balancing of all receipts and transactions.
- Operated photocopy machine, cash register, and other office equipment and records.
- Helped with the creation of schedules, stocking, and cleaning.
- Operated and organized file maintenance of data entry in store.
Education
Office Administration - Health Services
Fanshawe College of Applied Arts and Technology
London, Ontario09.2025
High School Diploma - undefined
Saunders Secondary School
01.2020
Skills
- Exceptional knowledge of POS systems in all forms
- Reliable time management skills
- Understands and look at attention to detail
- Eager to learn new skills
- Kind, positive attitude in a team setting
- Operational organizational skills
- Knowledgeable in Microsoft Word, Excel, Powerpoint
- Scheduling management
Languages
English
Native or Bilingual
Certification
- Smart Serve - October 2021
- Food Safety - February 2024
- St. John Ambulance - First Aid - February 2024
Timeline
Theatre Manager
Cineplex Entertainment
10.2023 - Current
Assistant Manager
Cineplex Entertainment
10.2021 - 10.2023
Cash Supervisor
FreshCo
10.2019 - 10.2021
High School Diploma - undefined
Saunders Secondary School
Office Administration - Health Services
Fanshawe College of Applied Arts and Technology