Summary
Overview
Work History
Education
Skills
Timeline
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Katie Ingraldi

Oshawa

Summary

Dynamic Sales Administrative Coordinator with a proven track record at Tribute Communities, excelling in operations management and documentation. Recognized for enhancing team performance through effective mentoring and continuous improvement initiatives. Proficient in Microsoft Office and skilled in report generation, I bring strong analytical skills and a commitment to excellence in every project.

Overview

20
20
years of professional experience

Work History

Sales Administrative Coordinator

TRIBUTE COMMUNITIES
Pickering
08.2021 - Current
  • Created and managed legal document files for new purchaser sales, from point of sale to occupancy/closing.
  • Managed the New Build Tarion Warranty website, ensuring that the sold lots are registered with accurate information.
  • Mentored new and fellow team members in the duties, functionality, and role expectations.
  • Performed management and team members' duties during vacation or sick time, including extended manager roles and responsibilities.
  • Sorted and responded to a high volume of emails daily in a timely and professional manner, corresponding with lawyers, utility companies, trades, site staff, sales staff, and including additional relevant individuals and/or departments where applicable.
  • Created and managed multiple spreadsheets tracking validity, timelines, and qualifications.
  • Produced multi-page manuals for the department, including step-by-step instructions for processing and navigating through programs.
  • Collaborated interjected improvements on new program development, ensuring the procedural flow is user-friendly.
  • Attend and operate meetings pertaining to site or new program development training.
  • Handled the manager's DocuSign account, approving and declining legal documents, whether the requirements are satisfied or deficient.
  • Organized and updated weekly Monday reports for the manager, balancing closings, new sales, terminations, releases, and distributing them company-wide, incorporating owners, VPs, partners, and lawyers.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Attended and recorded sales meeting minutes, distributed meeting notes and assigned follow-up actions.
  • Delegated work to staff, setting priorities and goals.

Service Appointment Coordinator

INTERNATIONAL AUTO GROUP
Pickering
03.2016 - 08.2021
  • Control service appointment calls and emails.
  • Perform parts-on-order inbound/outbound calls, emails, and texts {SOP}.
  • Oversee technician weekly hours (visuals), and daily appointment reports.
  • Produce purchase orders for parts and service, including training new sales staff and management.
  • Assist and train the Service Advisors in creating and managing Repair Order sublets (rental cars, body shop, deductibles).
  • Aid service advisors with customer vehicle reporting updates for inbound and outbound calls.
  • Create service repair quotes (parts and labor) for inbound calls.
  • Manage inbound and outbound safety recall FCA appointments.
  • Process service repair orders, parts cashiering, morning cash reports, and cash deposits.
  • Generate and supervise repair orders (customers and internal) as required.
  • Assist with coordinating digital imaging, DI appointments, and operation of vehicle transportation to and from the body shop for repairs.
  • Administer promotional monthly texts, e-blasts, and website specials.

Special Services Desk/Cashier

THE HOME DEPOT
Oshawa
11.2007 - 03.2016
  • Awarded the Platinum level monetary prize twice for outstanding customer service and various accomplishments, including Cashier of the Month, Associate of the Month, and Theft Prevention.
  • Completed Vault training for daily store cash count and accounting.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Followed company security procedures for handling large sums of money.
  • Assigned one shift weekly to create professional signage storewide for promotional purposes, as well as for every day in-stock products.
  • Offered customers carry-out service at completion of transaction.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Piano/Theory Instructor

DURHAM SCHOOL OF MUSIC
Pickering
09.2005 - 06.2012
  • Piano and theory instructor to students of all ages, to educate them in music and provide adequate preparation for RCM examinations at the end of the period.

Education

Some College (No Degree) - Bachelor of Religious Studies

FaithWay Baptist College of Canada
Ajax, ON
04-2009

High School Diploma -

FaithWay Baptist Highschool
Ajax, ON
06-2007

Skills

  • Analytical skills
  • Phone and email etiquette
  • Operations management
  • Report generation and analysis
  • Documentation and recordkeeping
  • Effective multitasking and data entry
  • Reliable and professional demeanor
  • Email management and correspondence
  • Office management and equipment operation
  • Work delegation and conflict resolution
  • Attention to detail
  • Process improvement
  • Microsoft Office
  • Problem Solving
  • New program proficiency
  • Training development
  • Independent and teamwork
  • Strong organization
  • Workflow optimization
  • Time management
  • Mentoring and leadership skills
  • Spreadsheet management

Timeline

Sales Administrative Coordinator

TRIBUTE COMMUNITIES
08.2021 - Current

Service Appointment Coordinator

INTERNATIONAL AUTO GROUP
03.2016 - 08.2021

Special Services Desk/Cashier

THE HOME DEPOT
11.2007 - 03.2016

Piano/Theory Instructor

DURHAM SCHOOL OF MUSIC
09.2005 - 06.2012

Some College (No Degree) - Bachelor of Religious Studies

FaithWay Baptist College of Canada

High School Diploma -

FaithWay Baptist Highschool

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