Katie Hunt
Yorba Linda
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Elevance Health. Skilled in HIPAA compliance and negotiation, I excel in fast-paced environments, ensuring accuracy and efficiency. Achieved significant improvements in claims processing and customer service, reflecting strong analytical and interpersonal abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Elevance Health
Columbus
10.2022 - 02.2025
- Process health insurance claims
- Review and respond to provider and member correspondence
- Process refunds and recoupments
- Respond to provider inquiries through email and real time chat
- Provide health insurance benefits and enrollment changes for policyholders and dependents
- HIPAA compliant
- Calculated and authorized payment of claims within designated authority level.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
- Participated in training and mentoring of new claims adjusters, sharing knowledge and expertise.
Line Cook
Ezell's Catfish Cabin
Columbus
08.2022 - 08.2022
Shift Leader
Pizza Hut
Columbus
12.2020 - 04.2022
- Training and supervising crew members with respect and accuracy
- Assisting fellow management members, including general manager in all new hire establishments and reviews, prepare and deliver invoices for inventory to appropriate areas, and ensuring all customers are satisfied with the service and products we provide
- Operate cash register, process credit/debit/gift card transactions, issue refunds as needed, maintain accountability for any discrepancies with money, ensure all safe restaurant practices are sustained
- Meet company metrics and goals as a team
- Demonstrate excellent customer service at all times, with every customer, every time, prepare and deliver invoices for inventory to appropriate areas, and ensuring all customers are satisfied with the service and products provided
Customer Service Representative
Afni
Opelika
06.2019 - 09.2019
- Confirmed payments, refunds, etc
- Maintained up-to-date knowledge of customer accounts
- Answered phone and assisted clients with changes
- Explained products and benefits
- Provided excellent technical support
Legal Runner/Receptionist
Meacham and Earley, P. C.
Columbus
02.2019 - 05.2019
- Responsible for hand delivery of each case file to its designated location (i.e
- Several attorney's offices, various local and long distance court clerk's offices, various local judge's chambers, banks and credit unions, and even real estate contractors' offices)
- Maintain detailed logs of each drop off and pick up from above mentioned locations
- Ensure all completed files are scanned into the office's database and stored again on backup drives
- Ensure all files that are no longer required to have hard copies are securely shredded as they are completed
- Stock break room with refreshments for guests
- Ascertain knowledge of entry level legal information (i.e
- Civil/domestic cases, corporate litigations, real estate, and probate laws
- Answer multi line phone system
- Record messages for attorneys and fellow administrative staff
- Accept and process payments made to and from the attorneys and clients
- Responsible for all mail being delivered to post offices, incoming mail being sorted for each professional, as well as printing shipping labels and postage for outgoing mail
- Ensuring each attorney of clientele awaiting their appointments are on site and each party is available
- Performing various tasks and services as it pertains to legal secretarial activities
Administrative Assistant/Receptionist
YTB Fencing
Phenix City
11.2018 - 01.2019
- Correspond with potential and established clients regarding payment, installation, and warranty claims
- Schedule services for installations and repairs
- Maintain databases of client information, invoices paid and awaiting payment, and warranty requests
- Conduct daily business via multi-line phone, email, and even text messages
- Cancel, reschedule, and confirm service calls
- Assist with all client inquiries within a reasonable and professional timeframe
Shift Leader
Pizza Hut
Columbus
06.2017 - 04.2018
- Training and supervising crew members with respect and accuracy
- Assisting fellow management members, including general manager in all new hire establishments and reviews, prepare and deliver invoices for inventory to appropriate areas, and ensuring all customers are satisfied with the service and products we provide
- Operate cash register, process credit/debit/gift card transactions, issue refunds as needed, maintain accountability for any discrepancies with money, ensure all safe restaurant practices are sustained
- Meet company metrics and goals as a team
- Demonstrate excellent customer service at all times, with every customer, every time, prepare and deliver invoices for inventory to appropriate areas, and ensuring all customers are satisfied with the service and products provided
Shift Leader
Pizza Hut
Phenix City
08.2014 - 05.2017
- Training and supervising crew members with respect and accuracy
- Assisting fellow management members, including general manager in all new hire establishments and reviews, prepare and deliver invoices for inventory to appropriate areas, and ensuring all customers are satisfied with the service and products we provide
- Operate cash register, process credit/debit/gift card transactions, issue refunds as needed, maintain accountability for any discrepancies with money, ensure all safe restaurant practices are sustained
- Meet company metrics and goals as a team
- Demonstrate excellent customer service at all times, with every customer, every time, prepare and deliver invoices for inventory to appropriate areas, and ensuring all customers are satisfied with the service and products provided
Web Sales Associate
Extreme Outfitters
Columbus
07.2012 - 10.2013
- Process website orders via credit/debit card, money order, and Paypal
- Ship products worldwide via USPS, UPS, and FedEx
- Ensure packages are quality checked prior to shipping for accuracy
- Process returns and exchanges
- Utilize business to business and e-commerce platforms
- Communicate with clients via multi-line phone, email, and letter mail
- Process all product warranty claims
- Maintain customer sensitive information securely
Education
None - Information Technology
Chattahoochee Valley Community College
Phenix City, AL05.2015
High School Diploma -
Central High School
Phenix City, AL, US05.2011
Skills
- HIPAA
- Databases
- Insurance Verification
- Negotiation
Certification
- Microsoft Office Specialist, Present
- IC3, Present
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Claims Adjuster
Elevance Health
10.2022 - 02.2025
Line Cook
Ezell's Catfish Cabin
08.2022 - 08.2022
Shift Leader
Pizza Hut
12.2020 - 04.2022
Customer Service Representative
Afni
06.2019 - 09.2019
Legal Runner/Receptionist
Meacham and Earley, P. C.
02.2019 - 05.2019
Administrative Assistant/Receptionist
YTB Fencing
11.2018 - 01.2019
Shift Leader
Pizza Hut
06.2017 - 04.2018
Shift Leader
Pizza Hut
08.2014 - 05.2017
Web Sales Associate
Extreme Outfitters
07.2012 - 10.2013
None - Information Technology
Chattahoochee Valley Community College
High School Diploma -
Central High School