Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

KATIE HUDSON

Oshawa,ON

Summary

To obtain a fulltime position within your company and expand my knowledge and skills. Reliable Order Taker with punctual nature and dedication to customer satisfaction. Offering positive personality, good people skills and organized approach to multitasking.

Overview

17
17
years of professional experience

Work History

Order Taker / Dispatcher

City Wide Taxi
09.2011 - 06.2023


  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Directed dispatching, routing, and tracking of 20 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained professional relationship with customers, coworkers and drivers to increase trust, reliability and rapport.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Answered phone calls and responded to customer emails.
  • Reduced wait times for customers by effectively allocating taxi resources in high-demand areas.
  • Coordinated with drivers to ensure prompt response to passenger needs, contributing to positive reviews and repeat business.
  • Assisted in resolving customer complaints and grievances.
  • Scheduled deliveries and pickups according to customer needs.
  • Communicated with customers to provide delivery updates and resolution.
  • Monitored and tracked dispatch communication systems.
  • Tracked and monitored vehicle performance and maintenance.
  • Managed customer accounts and invoicing.

Seasonal Customer Service Representative

Sears
11.2007 - 02.2008
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.

Cashier

Dollarama
04.2006 - 09.2007
  • Welcomed customers and helped determine their needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Helped customers locate desired items.
  • Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
  • Collaborated with team members to complete daily tasks and achieve store goals.

Education

Grade 12 Diploma -

Oshawa Central Collegiate
Oshawa, ON
06.2009

Skills

  • Communication Skills
  • Works well under pressure
  • Punctual
  • Dependable and Responsible
  • Great Organization Skills
  • Works well in teams or independently
  • Great at problem solving
  • Exceptional Multitasker
  • Adapts well to new tasks
  • Typing Speed
  • Money Handling
  • Payment Processing
  • Counter restocking
  • Verifying merchandise
  • Order tracking
  • Invoicing and Billing
  • Phone and Email Etiquette
  • Flexible Schedule
  • Data Entry
  • Recordkeeping skills

Languages

English

References

Available Upon Request

Timeline

Order Taker / Dispatcher

City Wide Taxi
09.2011 - 06.2023

Seasonal Customer Service Representative

Sears
11.2007 - 02.2008

Cashier

Dollarama
04.2006 - 09.2007

Grade 12 Diploma -

Oshawa Central Collegiate

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KATIE HUDSON