Katie Huddleston
Sacramento,CA
Summary
Accomplished Account Executive Team Lead at EPIC, adept in CRM proficiency and team leadership, significantly exceeded sales targets through strategic client acquisition and relationship management. Expert in leveraging data-driven decision-making and problem-solving skills to boost client satisfaction and retention, achieving a high client loyalty rate. Demonstrated excellence in negotiating and teamwork, ensuring successful outcomes and fostering a collaborative environment.
Overview
17
17
years of professional experience
Work History
Account Executive Team Lead
EPIC
12.2009 - Current
- Managed large public sector book of business
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed a high-performing team of Account Executives while maintaining an individual book of business for personal revenue generation.
- Continuously improved the quality of customer interactions by conducting training sessions for team members on best practices.
- Negotiated favorable contract terms on behalf of clients, ensuring mutually beneficial agreements were reached.
- Served as a trusted advisor to both clients and colleagues, offering expert guidance on complex account issues when necessary.
- Strengthened key client relationships, resulting in increased retention rates and contract renewals.
- Participated in industry conferences and networking events to maintain strong connections within the field.
Account Manager
VRT
12.2007 - 12.2009
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
High School Diploma -
Woodland High School
Woodland, CA05.1993
Some College (No Degree) - General Studies
Sacramento City College
Sacramento, CASkills
- Data-driven decision-making
- Client acquisition
- Problem-Solving
- Attention to Detail
- Relationship Management
- CRM proficiency
- Teamwork and Collaboration
- Multitasking
Timeline
Account Executive Team Lead
EPIC
12.2009 - Current
Account Manager
VRT
12.2007 - 12.2009
High School Diploma -
Woodland High School
Some College (No Degree) - General Studies
Sacramento City College
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