Katie Hinds

I currently review my team's preventative maintenance quotes to repair deficiencies found during fire safety inspections.

I created detailed and organized trackers for customers, managers, and the team to keep track of urgent items. Ensuring all repair quotes are tracked and updated, maintaining accuracy, and meeting deadlines.

Address customer escalations for time-sensitive repairs, calling the proper authorities for extensions needed.

Ensure quality is met before quotes are submitted to customers for approval.

Communicate with vendors for more details about the repairs.

Join customer meetings weekly to provide quote status updates.

I oversee the team and take responsibility for their timesheets, time-off requests, and serve as the primary contact for my team and customer inquiries.

I confirmed that all work orders were dispatched for emergencies, standard work orders, safety inspections, and quote approvals for repairs.

I communicated with vendors via Mitel and Outlook. To check in and out of work orders, follow up for work order details and updates, ensuring customer satisfaction, and maintaining clear communication.

Worked closely with the team and answered any questions they had.

Maintained a clean and organized workspace.

Adhered to HIPAA protocol at all times.

Performed administrative duties such as data entry, billing inquiries, and account information.

I answered inbound patient calls to securely collect payments, update insurance, and/or discuss account information.

I assisted patients with radiology statements and coordinated closely with insurance providers.

Located accounting errors; when found, I submitted requests to the appropriate departments for corrections.