Katie Hill
Hemet
Summary
Dynamic professional with a proven track record in business operations and education. Excels at enhancing student engagement and optimizing sales through effective communication and relationship management. Detail-oriented and organized, adept at managing multiple priorities while ensuring high levels of customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Owner
Katie's Kiss and Tell Shop
Hemet
01.2021 - Current
- Oversaw daily operations of the business and provided guidance.
- Monitored sales, implementing growth strategies.
- Prospected and maintained client relationships, contributing to increased sales.
- Conducted product demos and negotiations, securing agreements.
- Established vendor relationships for sourcing unique products and negotiating pricing.
- Established vendor relationships, facilitating negotiations.
- Provided exceptional customer service, ensuring satisfaction.
- Handled customer inquiries and resolved issues to maintain satisfaction and loyalty.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Determined pricing for products or services based on costs and competition.
- Promoted business on social media platforms, enhancing brand identity and driving revenue growth.
- Monitored cash flow to ensure proper budgeting of resources.
- Implemented efficient cash handling procedures for transactions and financial reporting.
- Managed inventory to optimize efficiency.
- Oversaw inventory management to ensure product availability and stock accuracy.
- Kept records for production, inventory, income, and expenses.
- Conferred with customers to understand needs and finalize purchase orders.
- Ensured compliance with all local laws and regulations related to the business operations.
- Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
Behavior Technician
SpringHealth Behavioral Health and Integrated Care
Fontana
08.2024 - 03.2025
- Implemented behavior intervention plans for clients with diverse needs.
- Conducted one-on-one sessions to promote skill development and independence.
- Monitored client progress and documented behavioral changes to inform treatment adjustments.
- Monitored client progress towards goals through data collection and analysis.
- Collaborated with interdisciplinary teams to enhance treatment strategies.
- Provided feedback to supervisors on program effectiveness and identified actionable improvement areas.
- Engaged in ongoing training to stay updated on best practices in behavioral health.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
Sales Associate
Goodwill Industries
Highland
08.2021 - 12.2021
- Greeted customers and assessed needs to provide personalized assistance that increased sales.
- Demonstrated dynamic customer focus by actively engaging with customers to understand their needs.
- Utilized strong communication skills to build and maintain positive relationships with customers.
- Provided product information and answered customer inquiries effectively.
- Processed transactions accurately using point-of-sale systems.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to deliver accurate information about the store, products, and services.
- Organized merchandise displays to improve customer shopping experience and encourage purchases.
- Maintained cleanliness and organization of sales floor and stock areas.
- Worked with fellow sales team members to achieve group targets.
- Maintained up-to-date knowledge of store merchandise and policies.
Operations Supervisor
YRC Freight
Bloomington
10.2020 - 05.2021
- Supervised daily operations in a fast-paced freight environment.
- Managed dockworkers, ensuring safety and efficiency.
- Led teams to move freight effectively.
- Supervised loading and unloading activities.
- Oversaw truck loading for safe transit.
- Monitored staff performance, providing training and support to enhance team capabilities.
- Implemented safety procedures to ensure compliance with regulations.
- Ensured compliance with all safety regulations in the workplace.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
- Identified improvement areas, implementing new processes to elevate company quality and performance.
- Prepared and presented operational performance reports to management to inform decision-making.
Part Time Operations Supervisor
UPS Freight
Bloomington
08.2018 - 10.2020
- Managed and directed employees across shifts, enhancing training and motivation efforts.
- Supervised daily operations and ensured compliance with safety protocols.
- Conducted performance reviews, offering coaching and feedback for improvement.
- Identified improvement areas and developed strategies to streamline operations.
- Collaborated with management to address operational challenges effectively.
- Ensured adherence to company policies and local regulations during operations.
- Inspected outgoing loads for proper loading procedures, including dunnage use.
- Provided support to other departments to meet organizational goals.
Operations Dock Clerk
UPS Freight
Bloomington
06.2017 - 08.2018
- Coordinated with dockworkers and operations supervisors to facilitate seamless dock operations
- Executed data entry functions using 10 key, Excel, and email to support daily operational workflows
- Documented shipment data for accurate reporting and recordkeeping.
Security Officer
US Security Associates
Corona
10.2016 - 06.2017
- Trained new security staff on proper search protocols and company regulations
- Maintained accurate records through completed paperwork to support operational integrity
- Investigated and reported property damage and unusual occurrences to enhance safety protocols
Pharmacology I Professor
San Bernardino Valley College
San Bernardino
01.2016 - 06.2016
- Developed comprehensive syllabi and course instructions to enhance student engagement and learning outcomes
- Delivered course lectures using modern technology to enhance student comprehension.
- Assessed students' knowledge and tailored instruction to meet individual learning goals, improving overall comprehension
- Conducted regular assessments, benchmark tests, and end-of-semester grading to evaluate student progress and performance accurately.
- Implemented lessons while maintaining classroom discipline, creating a conducive environment for effective learning
- Maintained students' attendance records, grades and reports in strict confidence.
Supplemental Instructor Leader
San Bernardino Valley College
San Bernardino
01.2015 - 12.2015
- Planned Supplemental Instruction sessions using interactive learning strategies to boost student engagement and comprehension
- Delivered academic assistance to students and study aids to improve course material comprehension.
- Conducted review sessions prior to exams and quizzes.
Pharmacy Technician Instructor
Four D College
Victorville
01.2009 - 06.2011
- Fostered positive learning environment through hands-on training and collaborative discussions.
- Maintained accurate records of student attendance and evaluations to track progress.
- Recorded and tracked attendance and grades to ensure student accountability.
- Administer fair final exams and provide detailed feedback.
Education
Master of Science - Mental Health And Wellness
Grand Canyon University
Phoenix, AZ05-2024
Bachelor of Arts - Psychology of Addiction
Southern New Hampshire University
Manchester, NH12-2016
Associate of Arts - Physical Sciences
San Bernardino Valley College
San Bernardino, CA05-2016
Ph.D. - Psychology of Gender And Sexual Fluidity
National University
San Diego, CA03-2026
Skills
- Business development
- Sales development
- Client management
- Sales planning
- Business marketing
- Business planning
- Data analysis
- Process improvement
- Strategic decision-making
- Budget control
- Networking
- Team collaboration
- Problem-solving skills
- Issue resolution
- Multitasking
- Entrepreneurial mindset
- Business development
- Public speaking
- Coaching
- Behavioral assessment
- Incident response
- Relationship building
- Multitasking
Locations
- San Bernardino, San Bernardino, CA
- Highland, Highland, CA
- Bloomington, Bloomington, CA
- Corona, Corona, CA
- Victorville, Victorville, CA
- Phoenix, Phoenix, AZ
- Manchester, Manchester, NH
Certification
LGBTQ+ Coach
Timeline
Behavior Technician
SpringHealth Behavioral Health and Integrated Care
08.2024 - 03.2025
Sales Associate
Goodwill Industries
08.2021 - 12.2021
Business Owner
Katie's Kiss and Tell Shop
01.2021 - Current
Operations Supervisor
YRC Freight
10.2020 - 05.2021
Part Time Operations Supervisor
UPS Freight
08.2018 - 10.2020
Operations Dock Clerk
UPS Freight
06.2017 - 08.2018
Security Officer
US Security Associates
10.2016 - 06.2017
Pharmacology I Professor
San Bernardino Valley College
01.2016 - 06.2016
Supplemental Instructor Leader
San Bernardino Valley College
01.2015 - 12.2015
Pharmacy Technician Instructor
Four D College
01.2009 - 06.2011
Master of Science - Mental Health And Wellness
Grand Canyon University
Bachelor of Arts - Psychology of Addiction
Southern New Hampshire University
Associate of Arts - Physical Sciences
San Bernardino Valley College
Ph.D. - Psychology of Gender And Sexual Fluidity
National University