Katie Hems
Bracebridge,Ontario
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Health Services Assistant
Correctional Services Canada
Beaver Creek
09.2022 - 12.2023
- Worked as a CR-04 at Beaver Creek Health Services as an Indeterminate Employee
- Inventoried medical supplies regularly to ensure adequate stock levels were available at all times.
- Created and maintained facility documents and records with sensitive data.
- Consulted with clinicians to develop business strategy.
- Scheduled patient appointments and maintained an accurate appointment calendar.
- Collaborated with other healthcare professionals to ensure quality care for all patients.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Answered incoming calls from patients regarding their appointments or inquiries about services offered at the clinic.
- Ensured that laboratory results were received in a timely manner and reported back to physicians promptly.
- Managed patient charts accurately including updating demographic information or adding notes after each visit.
- Performed clerical duties such as filing documents, photocopying forms, faxing records, ordering office supplies and managing inventory levels.
- Received requests for expenditures and assessed inclusion based on budgetary parameters.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Assisted executive staff by providing extensive support for healthcare programs.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Monitored contracts related to healthcare system's strategic mission.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
Social Programs Officer
Correctional Services Canada
Beaver Creek
05.2022 - 09.2022
- Worked as a WP-03 at Beaver Creek Social Programs in an Acting position
Health Services Assistant
Correctional Services Canada
Beaver Creek
09.2019 - 05.2022
- Worked as a CR-04 at Beaver Creek Health Services as an Indeterminate Employee
Sentence Management Officer
Correctional Services Canada
Beaver Creek
02.2019 - 09.2019
- Worked as a AS-02 at Beaver Creek Sentence Management in an Acting position
Finance Specialist
Correctional Services Canada
12.2017 - 02.2019
- Worked as a CR-05 in the Finance Department in an Acting position
Sentence Management Officer
Correctional Services Canada
Beaver Creek
10.2017 - 12.2017
- Worked as a AS-02 at Beaver Creek Sentence Management in an Acting position
Health Services Assistant
Correctional Services Canada
Beaver Creek
12.2015 - 10.2017
- Worked as a CR-04 at Beaver Creek Health Services as an Indeterminate Employee
Administrative Assistant - Purchasing
02.2014 - 11.2015
- Worked as a CR-04 in Administrative Services as a TERM EMPLOYEE
Warden's Assistant
BCI
Beaver Creek
09.2013 - 02.2014
- Worked as an AS-01 at Beaver Creek in the Warden's Office as a TERM EMPLOYEE
Health Services Assistant
BCI & FMI
Beaver Creek
01.2012 - 09.2013
- Worked as a CR-04 at Beaver Creek Health Services as a TERM EMPLOYEE
Security Supervisor
Casino Rama
12.2007 - 12.2012
- Worked as a Security Supervisor at Casino Rama
Security Officer
Casino Rama
07.2002 - 12.2007
- Worked as a Security Officer at Casino Rama
Municipal Law Enforcement Officer
City of Orillia
Orillia
09.2002 - 07.2003
- Prepared detailed incident reports including descriptions of suspects' clothing, vehicle information, location details.
- Conducted patrols of municipal parks and public areas to ensure compliance with local laws and regulations.
- Interacted with members of the public in a professional manner to provide assistance or advice regarding municipal bylaws.
- Inspected properties for compliance with building codes, fire safety regulations, zoning ordinances, health standards.
Education
Police Foundations
Georgian College
04-2001
O.S.S.D. -
Twin Lakes Secondary School
01.1998
Skills
- Received the Dr Linda Panaro Extra Mile Award July 2023
- Received an Extra Mile Award for paying all the invoices for the Health Care Department (from February 2014 to December 2015) while maintaining my own position in a different department
- Proven ability at excellent oral/written communication skills
- Increased knowledge with IProcurement and managing contracts
- Vast experience with various software programs such as: IFMMS, HRMS, OMS, Outlook, Word and Excel
- Hold a current Firearms License
- Hold a current Boater's License
- Attended NEOP training, harassment training, OMS training, HRMS training, IFMMS training, non-violent crisis intervention training, First Nations Awareness training and numerous supervisory/management courses
- Familiar with legal terminology, document and report writing
- Able to work cooperatively with a wide range of personalities and age groups
- Punctual
- Strong organization, planning and coordination skills
- Have an excellent rapport with both co-workers and offenders
- Workflow Management
- Quality Controls
- Strategic Planning
- Managing Files and Records
- Healthcare Delivery Systems Management
- Contract Development
- Interpersonal and Written Communication
- Administration and Management
- Continuous Improvement Planning
- Quality Assurance
References
Available upon request
Timeline
Health Services Assistant
Correctional Services Canada
09.2022 - 12.2023
Social Programs Officer
Correctional Services Canada
05.2022 - 09.2022
Health Services Assistant
Correctional Services Canada
09.2019 - 05.2022
Sentence Management Officer
Correctional Services Canada
02.2019 - 09.2019
Finance Specialist
Correctional Services Canada
12.2017 - 02.2019
Sentence Management Officer
Correctional Services Canada
10.2017 - 12.2017
Health Services Assistant
Correctional Services Canada
12.2015 - 10.2017
Administrative Assistant - Purchasing
02.2014 - 11.2015
Warden's Assistant
BCI
09.2013 - 02.2014
Health Services Assistant
BCI & FMI
01.2012 - 09.2013
Security Supervisor
Casino Rama
12.2007 - 12.2012
Municipal Law Enforcement Officer
City of Orillia
09.2002 - 07.2003
Security Officer
Casino Rama
07.2002 - 12.2007
Police Foundations
Georgian College
O.S.S.D. -
Twin Lakes Secondary School
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