Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katie Hartwell

St. Catharines,ON

Summary

Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

The Shore
04.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Event Server

Vineland Estates Winery
04.2025 - Current
  • Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.

Busser/Food Runner/Hostess

Lakehouse Restaurant
06.2021 - 05.2025


  • Expedited food orders, directing dishes for team members to take to the correct table
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Education

Bachelor of Science - Medical Sciences

Brock University
St. Catharines, ON
06-2027

High School Diploma -

Sir Winston Churchill Secondary School
St. Catharines, ON
06-2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • High volume dining
  • Food safety practices
  • Cool under pressure
  • Guest seating

Certification

Ontario Smart Serve

Timeline

Server

The Shore
04.2025 - Current

Event Server

Vineland Estates Winery
04.2025 - Current

Busser/Food Runner/Hostess

Lakehouse Restaurant
06.2021 - 05.2025

Bachelor of Science - Medical Sciences

Brock University

High School Diploma -

Sir Winston Churchill Secondary School

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Katie Hartwell