Katie Hamilton
Toronto,ON
Summary
Dedicated and organized administrative assistant with successful experience in fast-paced office settings. Responsible, punctual and productive professional when working with little to no supervision. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Proven track record of providing exceptional customer service in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Corporate Administrative Assistant
Beanfield Metroconnect
06.2021 - 02.2024
- Participated actively in planning and executing company events.
- Assisted development and implementation of new administrative procedures.
- Coordinated office events and meetings for staff.
- Developed and maintained relationships with several vendors for catering, fleet services and courier services.
- Responsible for all incoming and outgoing shipments via courier services and verifying invoices.
- Approve bills and invoices for varying vendors.
- Provided support fleet management for company wide vehicles.
- Manage and maintain weekly office groceries and office supplies.
- Ensure and maintain all office common areas were clean and organized.
- Managed filing system, entered data and completed other clerical tasks.
Office Administrative Assistant and Receptionist
Beanfield Metroconnect
12.2016 - 06.2021
- Improved office operations by supporting office functions for multiple locations.
- Managed executives travel, daily schedule and personal schedule while providing company wide office support.
- Provided assistance to inter office travel arrangements such as flights and hotel accommodations,
- Coordinated office events and meetings for staff and clients.
- Coordinated courier services internally and for customer service needs.
- Collaborated with cross-functional teams to develop company-wide initiatives aimed at improving employee engagement and satisfaction.
- Organized and updated databases, records and other information resources.
- Assisted in fleet management for company wide vehicles.
Customer Service Representative
National Bank Of Canada
10.2010 - 12.2016
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Trained and welcomed new hires and enhanced branch operations by monitoring bank teller activities and workflow.
- Maintained a secure work environment by enforcing safety protocols and assisting with regular audits of vaults, cash drawers and ATM services.
Education
Ontario College Diploma - Esthetics
Seneca College of Applied Arts And Technology
North York, ON06.2008
Skills
- Microsoft Office
- Relationship Building
- Critical Thinking
- Recordkeeping
- Payment Distribution
- Computer Skills
- Excel spreadsheets
- Document and File Management
- Customer Service
- Administrative Support
- Spreadsheet Management
- Expense validation
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Corporate Administrative Assistant
Beanfield Metroconnect
06.2021 - 02.2024
Office Administrative Assistant and Receptionist
Beanfield Metroconnect
12.2016 - 06.2021
Customer Service Representative
National Bank Of Canada
10.2010 - 12.2016
Ontario College Diploma - Esthetics
Seneca College of Applied Arts And Technology
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