Katie Gravelle
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional experiences for guests.
Overview
7
7
years of professional experience
Work History
Server
Orchard Restaurant
Calgary, Alberta
2023.01 - 2025.07
- Delivered exceptional customer service in fast-paced dining environment.
- Handled customer inquiries and resolved complaints efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Assisted with special events and catering services.
- Wine and cocktail training is conducted monthly to ensure knowledge of bar items.
- Extensive knowledge of the food menu and preparation to respond to guests' inquiries, dietary restrictions, and eloquently sell featured or recommended items.
Server
Lulu Bar
Calgary, Alberta
2021.01 - 2022.12
- Ensured guest satisfaction w/timely manner and full dinner experience
- Extensive product knowledge, weekly & daily tasks to maintain restaurant
- Open & closing duties, daily cashouts
- Delivered exceptional customer service in fast-paced dining environment.
Manager
Goro & Gun
2018.09 - 2021.04
- Invigorates drive and passion to staff, additionally provided updated menu revisions and sake classes
- Oversees customer/staff interactions to provide excellent service, resolving issues to ensure guest satisfaction
- Planning and executing large private coursed dinners for groups up to 100
- Documenting and monitoring cost control with weekly & monthly sales, maintaining & documenting FOH inventory, creating weekly schedules, maintain employee records, prepare payroll
- Recruited, interviewed, selected, and hired new staff
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Implemented new procedures to enhance workflow and streamline processes.
- Monitored staff performance and provided constructive feedback regularly.
Education
Some College (No Degree) - International Indigenous Relations & Earth Science
University of Calgary
CalgarySkills
- POS operation
- Customer service
- Proserve
- Time management
- Basic administrative and clerical skills
- Inventory management
- White Hat Award- Best Server City Centre
Timeline
Server
Orchard Restaurant
2023.01 - 2025.07
Server
Lulu Bar
2021.01 - 2022.12
Manager
Goro & Gun
2018.09 - 2021.04
Some College (No Degree) - International Indigenous Relations & Earth Science
University of Calgary