Katie Gibson
Hamilton,ON
Summary
Proven in enhancing customer experiences, adept in office administration and telephone etiquette. Excelled in fast-paced environments, demonstrated by efficiently managing front desk operations. Skilled in computer proficiency and known for exceptional teamwork and customer service, consistently exceeding performance targets. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of maintaining high standard of operational excellence.
Overview
4
4
years of professional experience
Work History
Front Desk Administration
RE/MAX
06.2023 - Current
- Collaborated with front desk personnel to address agent/client concerns promptly and courteously.
- Provided exceptional customer service while answering phone calls, responding to emails, and assisting walk-in guests at the front desk when necessary.
- Conducted regular inventory checks of front desk supplies to prevent shortages.
- Prepare and load listings to Realtor.ca
- Receive Deposits & provide receipts.
Covid Screener
Heritage Green Nursing Home
09.2021 - 03.2023
- Greet all Staff and Visitors entering the building by asking predetermined questions and recording all responses.
- Cleaning and sanitizing all work areas.
- Assisted residents during meal times.
- Answered and directed phone calls.
Crew Member
McDonald's
10.2020 - 06.2021
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Worked well with teammates and accepted coaching from management team.
Education
Sir Winston Churchill Secondary School
Hamilton, ON06.2022
Skills
- Telephone etiquette
- Office administration
- Reminder calls
- Point-of-sale system
- Computer proficiency
- Customer service
Languages
English
Elementary
Timeline
Front Desk Administration
RE/MAX
06.2023 - Current
Covid Screener
Heritage Green Nursing Home
09.2021 - 03.2023
Crew Member
McDonald's
10.2020 - 06.2021
Sir Winston Churchill Secondary School
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