Katie Gerylo
London,ON
Summary
Dynamic administrative professional with a proven track record at Budds' BMW, excelling in customer service and office administration. Skilled in event planning and effective communication, I streamlined processes and enhanced client satisfaction, ensuring compliance and efficiency in all operations. Committed to delivering exceptional support and fostering positive relationships.
Overview
4
4
years of professional experience
Work History
Administrative Receptionist
Budds' BMW
London, Ontario
05.2025 - 08.2025
- Greeted visitors and directed them to appropriate staff members.
- Managed multi-line phone system and routed calls efficiently.
- Scheduled appointments and coordinated meeting room arrangements.
- Processed and filed vehicle ownership transfers, new leases, and license plate registrations, ensuring compliance with provincial regulations.
- Managed licensing paperwork and documentation for new and pre-owned vehicles, lease agreements, and dealership bios.
- Coordinated with clients, sales staff, lot staff, business office, accounting, and service departments to streamline paperwork completion and approvals.
Head Hostess
Milestones
Oakville, Ontario
06.2021 - 08.2024
- Welcomed guests and managed seating arrangements efficiently.
- Trained new host staff on procedures and customer service standards.
- Coordinated with kitchen and serving staff to ensure seamless service flow.
- Handled guest inquiries and resolved complaints promptly and professionally.
- Assisted in planning special events and managing reservations effectively.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
Education
Bachelor of Arts - Social Sciences
Western University
London04-2028
Social Sciences
Athabasca University
3 Credits - Online04-2026
Skills
- Customer service
- Event planning
- Effective communication
- Time management
- Data entry
- Office administration
Timeline
Administrative Receptionist
Budds' BMW
05.2025 - 08.2025
Head Hostess
Milestones
06.2021 - 08.2024
Bachelor of Arts - Social Sciences
Western University
Social Sciences
Athabasca University