Katie Gerylo
Oakville,ON
Summary
Working at Milestones Grill And Bar for over 2 years, I excelled in a fast-paced environment, seamlessly managing guest inquiries and needs with strong multitasking abilities. My customer service skills and calm demeanor under pressure significantly enhanced guest satisfaction. I adeptly handled reservations and complaints, fostering positive relationships and maintaining high standards of cleanliness and hygiene.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Milestones Grill And Bar
06.2022 - 08.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Education
Nelson
Bachelor of Arts - Media Studies
Western University
London, ON05-2028
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cleanliness and hygiene
- Coordinating tasks
Languages
English
Full Professional
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Passionate about balancing physical health with mental and emotional wellness
- Outdoor Recreation
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Restaurant Hostess
Milestones Grill And Bar
06.2022 - 08.2024
Nelson
Bachelor of Arts - Media Studies
Western University
Similar Profiles
BIMARSH GHIMIREBIMARSH GHIMIRE
LINE & PREP at MILESTONES GRILL AND BARLINE & PREP at MILESTONES GRILL AND BAR
Gavin Ashly GuzmanGavin Ashly Guzman
Hostess at Milestones Grill And BarHostess at Milestones Grill And Bar
Allison GrossAllison Gross
Server at Milestones Grill And BarServer at Milestones Grill And Bar