Katie Gannon
Vancouver,BC
Summary
I bring strong reliability and trustworthiness to my work, consistently dedicated to achieving goals. As a highly self-motivated individual, I excel both independently and collaboratively within teams. Known for punctuality and effective communication, I possess a solid grasp of administrative duties across various systems. I have successfully coordinated teams during shifts, fostering motivation and adherence to schedules. Thriving in fast-paced environments, I maintain high standards and prioritize workload management. I am proficient at making informed decisions and strive for excellence in all aspects of my work. With a compassionate approach, I treat others with dignity and respect, making me well-suited for this role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Social Care Worker
TUSLA Child & Family Agency
04.2020 - Current
- Collaborated with social care team,managers & other
professionals, providing accurate information via email, phone
& face to face
• Continued encouragement and support to team members to
achieve highest standards.
• Promoting person centered planning, welfare & advocacy of
young people in care.
• Promoting the rights and responsibilities of young people in the
service.
• Experience with challenging behaviors in young people.
• IT and administrative skills, using Microsoft office, Tusla internal
software, filing & archiving systems
• Carrying out individual work with young people based on their
needs.
• Keeping up to date with new policies and procedures.
• Reporting to Social Care Leader & Social Care Manager.
• Support in the development of care & placement plans.
• Organization of documents, appointments and finances of
each young person in the service.
• Shift planning & personalized planning for each individual
• Engaging in activities with young people within the service
• Promoting the participation of young people in the decision-
making process on issues that affect their lives.
Administrative Assistant
Hi Speed Gas
Dublin
09.2022 - 06.2024
- Coordinate and schedule appointments and service calls for technicians.
- Answer and direct incoming calls and emails from customers, suppliers, and other stakeholders.
- Prepare and distribute correspondence, reports, and other documents.
- Maintain and update customer records and service logs accurately.
- Assist in preparing quotes, invoices, and purchase orders using company software.
- Monitor inventory levels of office supplies and place orders as needed.
- Handle incoming and outgoing mail and deliveries.
- Provide administrative support to the management team as required.
- Ensure compliance with company policies and procedures.
- Maintain confidentiality of sensitive information and documents.
Retail Betting Assistant
Paddy Power
06.2019 - 06.2020
- Developed effective relationships with customers and team members
- Created and maintained a warm and positive environment working environment.
- Provided excellent customer service via in person, email and phone
- Promoted the sales of retail and online products and services
- Effectively communicated with customers and kept them updated on promotional offers
- Assumed operational leadership when Shop and Deputy Manager were absent
- Responsible for all shop operations including opening/closing procedures and cash management procedures
- Taking and processing customer bets through multiple channels available which include betting terminals, telephone services and in shop transactions
- Keeping and maintaining shop presentation standards
- Adapted to various situations while maintaining a strong customer focus.
- Acted in accordance with rules and regulations in regards to Social Responsibility obligations.
Crew trainer
McDonalds
02.2018 - 06.2019
- Train new crew members on company policies, procedures, and job responsibilities.
- Ensure adherence to food safety standards and procedures.
- Provide ongoing coaching and feedback to crew members to improve performance.
- Demonstrate proper techniques and procedures for food preparation and handling.
- Monitor crew performance and provide support and guidance as needed.
- Maintain cleanliness and organization of the restaurant and work areas.
- Handle customer inquiries, issues, and complaints with professionalism and efficiency.
- Assist in the execution of marketing promotions and new product launches.
- Uphold high standards of customer service and hospitality.
- Serve as a role model for crew members by demonstrating McDonald's values and work ethic.
Education
Bachelors (Hons) of Arts in Applied Social Studies in Social Care -
Technological University of Dublin
Dublin, Ireland10-2021
Leaving Certificate -
St. Dominics College
Dublin, Ireland06.2017
Skills
- Interpersonal & Communication Skills
- Team work Skills
- Initiative & innovative
- Self motivated
- Supportive
- Administrative skills
- Adherence to confidentiality and security protocols
- Balancing various responsibilities
- Adapting to change in priorities
- First-aid
- Flexible
Accomplishments
- Receiving positive feedback from team & managers during supervision.
- Relationship building with young people in the service.
- Continuous professional development resulting in certification.
- Appointed Healthy & Safety representative.
- Named key worker of young persons.
- Appointed Coordinator on shift
- Progressed to a supervisor role for srudents
Volunteer Experience
- 01/2019, 05/2019, Daughters of charity, Student Social Care Worker, I volunteered with the Daughters of Charity for Adults with intellectual disabilities as part of my 2nd year college placement. During that time, I had the role of a student social care worker, where I worked in a group setting. There, I practiced and applied professional boundaries and facilitated solo workshops with service user groups. I worked under supervision and reported to my supervisor daily. I worked and improved on my initiative as I had to make decisions while my supervisor was absent.
- 01/2020, 09/2020, TOPS, Student Social Care Worker, I briefly volunteered in TUSLA TOPs service, for young people involved in The social work department, as my 3rd year placement. My role was student social care worker. This was a two to one interaction with young people. My role entailed promoting the choice of the young person through individual sessions, to help on their resilience. I practiced professional relationship building with the young people. I planned an intervention to meet the needs of the service, but I was unable to facilitate this due to an abrupt end to this work. This volunteer work ended due to unforeseen circumstances of COVID-19. However, this was completed by September 2020.
Certification
- First Aid
- Therapeutic Crisis Intervention (TCI)
- Manual Handling
- Data protection (GDPR
- Medication Management
- Full drivers license
References
References available upon request.
Timeline
Administrative Assistant
Hi Speed Gas
09.2022 - 06.2024
Social Care Worker
TUSLA Child & Family Agency
04.2020 - Current
Retail Betting Assistant
Paddy Power
06.2019 - 06.2020
Crew trainer
McDonalds
02.2018 - 06.2019
Bachelors (Hons) of Arts in Applied Social Studies in Social Care -
Technological University of Dublin
Leaving Certificate -
St. Dominics College